[wdaweb]

SSL deals with establishing a secure encrypted connection between two points so one of the first questions you want to ask yourself when you see an SSL error is “What do I have installed that could possibly interfere with that?”, especially if it was working before. In my case it was My Norton Internet security software. Norton’s firewall really shouldn’t interfere with that, but in this case it did for some reason. Some anti virus software can create a rule to block certain protocols, sites, or other things without you knowing half the time, and that would be the first thing I’d check. Temporarily disabling any firewall and other protection software will tell you pretty quick if that’s the answer.

What was odd is that I had no trouble using the product manager for a long time and all of a sudden out of the blue I started getting SSL error messages and it wouldn’t allow me to log in so I could check for updates. I had made no changes other than the updates that Microsoft forces on you(and maybe an auto update from Norton that I didn’t know about). Deleting the firewall rule that got created fixed the problem for me. I’m using up to date Win10 on a pretty clean machine with nothing but music production software installed on it – plus my anti virus and backup subscriptions.

Hope this helps someone in the future.

Operating system: Windows 10

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