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[Viktor]

Hi Jay,

 

Thanks for your message and sorry to hear you’re having trouble reaching our support. They usually reply within 24 business hours.

 

We checked with them and can’t find any e-mails in the inbox from the e-mail address associated with your forum account. Did you send it from another address? Please let us know and we’ll try and track it down.

 

Ebay is not one of our official retailers and we cannot leave any guarantees regarding the particular seller you’d be purchasing from. Toontrack.com or one of our retailers (Thomann, Time+Space, Sweetwater etc) is what we would recommend.

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Thanked by: JayX

[Viktor]

Hi,

 

Thanks for your message!

 

Yes, the core MIDI library is the same no matter which EZkeys piano you purchase. It covers lots of genres and if you’re interested in anything in particular you can check out the separate MIDI packs.

A great sounding versatile piano many choose as their first is the Studio Grand.

[Viktor]

Hi,

EZmix packs requires EZmix 2 to to work.
When you add the EZmix 2 plugin to a track in your DAW you can access all your expansion via the Browser in EZmix 2.

EZmix aren’t samples, but rather effects, signal chains and amp simulators to add to your audio or instrument tracks

[Viktor]

Hi,

Thanks for your message

When it comes to order related issues please contact our Support Team and they’ll be happy to help.

Follow this link and click the “Contact Support” button found at the bottom of any FAQ:

http://www.toontrack.com/faq/what-is-happening-with-my-order/

[Viktor]

Hi,

Thanks for your message.

Toontrack allows 2 active authorizations at one time with 4 total authorizations.  This means that you can have 2 computers authorized to use your Toontrack product.

 

Please see this FAQ: (At 5:39 in the video it shows how to manage authorizations) http://www.toontrack.com/faq/how-do-i-remove-an-authorization-from-my-toontrack-com-account/

[Viktor]

Hi,

 

More often than not the MIDI packs sold separately is not included in the EZX/SDX.

Sometimes though the exact same MIDI Content can be found both in an EZX/SDX and in a separate MIDI pack. When that is the case it’s written under the product image on the product page. (See attached image for the Blues EZX MIDI as reference)

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Thanked by: Volker Grosch

[Viktor]

Hi Guy,

 

Thanks for your message! The Big Band Grooves MIDI pack is neither included in the Decades SDX nor the Big Band EZX. It’s a separate MIDI pack with grooves that goes perfect with those sound libraries though!

[Viktor]

Hi Elter,

 

Please contact our Support Team and they’ll be happy to help.

Follow this link and click the “Contact Support” button found at the bottom of the FAQ:

What is happening with my order?

[Viktor]

Hi Javier,

 

Please contact our Support Team and they’ll be happy to help.

Follow this link and click the “Contact Support” button found at the bottom of the FAQ:

http://www.toontrack.com/faq/what-is-happening-with-my-order/

[Viktor]

Hi,

Sorry for any confusion.

Our Current Summer Promos for EZkeys are:

1. For New Ezkeys Customers – Buy EZkeys Regular (includes the EZkeys Player and software needed) and get 1 Free Sound Expansion – €139

2. For users who already own EZkeys – After picking your Ezkeys product, select the ”Sound Expansion” option after clicking Add To Cart – €55

[Author]

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