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[Viktor]

Hi,

Thanks for your message

When it comes to order related issues please contact our Support Team and they’ll be happy to help.

Follow this link and click the “Contact Support” button found at the bottom of any FAQ:

http://www.toontrack.com/faq/what-is-happening-with-my-order/

[Viktor]

Hi,

Thanks for your message.

Toontrack allows 2 active authorizations at one time with 4 total authorizations.  This means that you can have 2 computers authorized to use your Toontrack product.

 

Please see this FAQ: (At 5:39 in the video it shows how to manage authorizations) http://www.toontrack.com/faq/how-do-i-remove-an-authorization-from-my-toontrack-com-account/

[Viktor]

Hi,

 

More often than not the MIDI packs sold separately is not included in the EZX/SDX.

Sometimes though the exact same MIDI Content can be found both in an EZX/SDX and in a separate MIDI pack. When that is the case it’s written under the product image on the product page. (See attached image for the Blues EZX MIDI as reference)

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Thanked by: Volker Grosch

[Viktor]

Hi Guy,

 

Thanks for your message! The Big Band Grooves MIDI pack is neither included in the Decades SDX nor the Big Band EZX. It’s a separate MIDI pack with grooves that goes perfect with those sound libraries though!

[Viktor]

Hi Elter,

 

Please contact our Support Team and they’ll be happy to help.

Follow this link and click the “Contact Support” button found at the bottom of the FAQ:

What is happening with my order?

[Viktor]

Hi Javier,

 

Please contact our Support Team and they’ll be happy to help.

Follow this link and click the “Contact Support” button found at the bottom of the FAQ:

http://www.toontrack.com/faq/what-is-happening-with-my-order/

[Viktor]

Hi,

Sorry for any confusion.

Our Current Summer Promos for EZkeys are:

1. For New Ezkeys Customers – Buy EZkeys Regular (includes the EZkeys Player and software needed) and get 1 Free Sound Expansion – €139

2. For users who already own EZkeys – After picking your Ezkeys product, select the ”Sound Expansion” option after clicking Add To Cart – €55

[Viktor]

BEST ANSWER

Hi,

 

If you keep a clip in the EZdrummer 2 Songtrack at the bottom of the plugin window you can always right click it and click “Show in Browser”.

 

If you dragged the clip directly from the browser and out to the track in your DAW one way to find the clip would be to export it from the DAW and then use that clip in the Tap2Find tool in EZdrummer 2 to find similar clips. Using the same clip should render a 100% match.

Hi,

 

If you keep a clip in the EZdrummer 2 Songtrack at the bottom of the plugin window you can always right click it and click “Show in Browser”.

 

If you dragged the clip directly from the browser and out to the track in your DAW one way to find the clip would be to export it from the DAW and then use that clip in the Tap2Find tool in EZdrummer 2 to find similar clips. Using the same clip should render a 100% match.

1

Thanked by: absno

[Viktor]

Hi Raul,

Thanks for your message and sorry for any inconvenience.

Please contact our Support Team and they’ll look into this. Please provide them with a screenshot of the issue and your account e-mail.

Follow this link and click the “Contact Support” button found at the bottom of each FAQ:

https://www.toontrack.com/faq/

[Author]

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