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[Viktor]

Hi,

In EZdrummer 2 – Regular you get the EZdrummer 2 software, two sound libraries (Modern and Vintage) and the core MIDI library with grooves and patterns in different genres and styles.

 

The EZdrummer 2 – Lite Upgrade is for users who own EZdrummer – Lite so unless you do, your option would be EZdrummer 2 – Regular

 

[Viktor]

Hi,

Yes, the audio samples found under Drums & Presets are done with grooves from the Gospel EZX MIDI. You’ll get even more grooves in the soon to be released Gospel Grooves MIDI pack, also played by Calvin.

[Viktor]

Hi,

Please contact our support team via the “Contact Support” button at the bottom of this FAQ and provide them with your order number (if purchased at toontrack.com) or a copy of your invoice (if purchased through a retailer).

http://www.toontrack.com/faq/what-is-happening-with-my-order/

If eligible, they will register a free EZX of your choice to your account.

[Viktor]

Hi Arun,

Due to the amount of tickets in the inbox during our Black Friday sales, response times may be a bit longer than usual. Our Support Team answer tickets in the order they come in.

Thanks for your patience.

[Viktor]

Obiwan78 wrote:

Viktor wrote:

Hi,

Thanks for your message.

Our Support Team should have gotten back via the e-mail you sent to our Support Inbox.

Hi,

Thanks for your feedback.

Unfortunately I have no feedback from your support team in my support inbox for the moment.

But I’m still looking forward to it !

Hi,

They have replied to your a****@gmail.com address. Maybe it’s caught in your Spam filter?

1

Thanked by: Obiwan78

[Viktor]

Shellfish wrote:

Hello Toontrack,

Just wanted to add to this thread to comment on your advertising around the Black Friday sale (“Massive savings!” “Nov 1st-31st Dec  Holiday sales!”). I bought EZDrummer 2 plus some expansion packs a few days ago under the impression that the savings advertised represented the discounts for the whole of the Black Friday sale. Today I discover that I could have saved a whole lot more. Brilliant product but I feel rather duped.

Best regards

P.S   I would have contacted customer services privately with this if I could have found a way to do so for this kind of issue – ie not technical support.

 

Hi, You can reach our Customer support via the “Contact Support” button at the bottom of any FAQ at toontrack.com/faq.

For example this one: https://www.toontrack.com/faq/what-is-happening-with-my-order/

• This post was modified 3 years, 12 months ago by Viktor.

[Viktor]

Hi,

Thanks for your message.

Our Support Team should have gotten back via the e-mail you sent to our Support Inbox.

[Viktor]

Hi,

 

• Please go to this FAQ: https://www.toontrack.com/faq/what-is-happening-with-my-order/
• Click the “Contact Support” button (as seen in previous images)
• Please fill out the support form.

In the Select what type of issue this is dropdown you can select “Webshop order issue”

In the Select your Product dropdown you can select EZkeys

 

 

[Viktor]

Hi,

 

When you’re in a FAQ article there is a “Contact Support” button at the bottom that should open a form where you can fill out your info and describe the issue.

Please see attached images for reference

[Viktor]

Hi Dan,

 

Thanks for your message. When looking at the text it seems you purchased two copies of the Upright Piano?

“USD78.00 for 2 items”

 

Please contact our Support Team via the “Contact Support” button at the bottom of this FAQ and they’ll be able to assist.

https://www.toontrack.com/faq/what-is-happening-with-my-order/

[Author]

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