Well after two days I got a response from support:
Sorry to hear about the slow download speeds. We have had users have success with restarting the Product Manager and pausing then resuming the download. We have also had some users have download speed issues when the computer or router has antivirus/spyware that could be bottle necking the speed.
Thats it. As if that wouldn’t be the first thing to try. I am seriously lost for words at this point.
