[Timothyjn]

…thanks John.  I see that your reply is technically correct.

However the only way to get to find that “contact support” button, is by drilling down into one of the FAQ questions.  Your opportunity for improvement here is realizing that one generally contacts customer support when none of the FAQs answer their question.  ….therefore one would seldom find their way to the contact support.  I recommend that you consider putting the landing page of “FAQ / Customer Support” which is accessed at the top of your menu.

 

Thanks again for your reply.

Tim

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