[thornev]

I tried that, Scott. See my edit in my previous post. I don’t know who you mean by “proper channels,” but it sure isn’t easy to find them or I did and they passed the buck right back to EZdrummer. Regardless, your customers are not happy. If you don’t want to address that, well, that’s an answer.

[thornev]

Scott – Would it not be in your best interest since EZdrummer is in a sense marketing for Toontracks to carry the banner for your customers and work with Toontracks to get them to alter their upgrade policy? Post #1994679 sounds like passing the buck which tends to add insult to injury for customers who want to find an upgrade solution and are willing to pay a little more for an upgrade.  Thorne

 

PS – I also emailed Toontraacks and this was their response: “Toontrack Support does not have any control over the discontinuation of the promotional upgrade option for EZdrummer 2. It was available from May 2014 through the end of 2015 and there are no current plans for reactivating the upgrade discount.”

So it seems no one wants to take accountability for a fair upgrade price. I sure am on my way out and I only just started using the demo 30 minutes ago.

• This post was modified 3 years, 7 months ago by thornev.

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