[tgchan]

Just as I thought, but this is like X time I am trying to learn something about your products EZdrummer, EZbass, etc. and I cannot read anything because first it is locked behind a log-in wall, okay… I get it. I log in, and then I see:

” One of these products are required to read and reply to this thread. ” – really…

 

As for the reply… Don’t you guys have some keys/authenticators or whatever with your software? Not being able to see some basic info like how active/helpful the community on the forum is, how many unanswered questions there are, or as in my case… Not being able to find an answer if I can use keyboard to trigger drums in EZdrummer or if I can use Roland TD-07DMK to use with Ezdrummer or Superior Drummer…

It all just screams… stay away from it and look for alternatives…

and:

” Another reason that the forum is closed to non-users is to prevent users with pirated copies of the product from accessing support.
Providing support requires time and effort from moderators and community members. Offering support to users with illegal copies could divert valuable resources away from assisting legitimate users and addressing genuine issues ”

So you are saying your security is so weak and unreliable you have to lock your forums from the general public as well in order to not to share some helpful solutions/tips/opinions/reviews/etc. because community and moderators may potentially help some random people that may be using illegal copies of your product?

 

It’s a forum… don’t you have a dedicated support ticket system where you can help individuals, who you can verify before helping them out?

Also why would you lock the forum:

FIRST, with a log-in wall

SECONDLY, with a ” One of these products are required to read and reply to this thread. ”

 

It’s just disrespectful for anyone taking time to register to your website to read your forum..

 

Why wouldn’t you just say upfront that THIS PARTICULAR forum sections is ONLY FOR PEOPLE WHO HAVE BOUGHT ONE OF THESE PRODUCTS? Why do you make them REGISTER first, LOG-IN second and then show this to their face?

” One of these products are required to read and reply to this thread. “

 

…

I get what you are saying… and it makes some sense but still… the execution of the idea is just not something you are actually positively advertise yourself with/

1

Thanked by: palkult

[tgchan]

“One of these products are required to read and reply to this thread.” absolute d1ck move and that’s a big strike in my book to stay away and NOT support such companies…

 

Not to mention that before you see this, you see a similar information but that you have to log in first to see or reply… Then you see this… Like WTF!? Simple as that, you have just deterred a next potential customer/

• This post was modified 3 months ago by tgchan.

[Author]

Replies