If you go to any FAQ on this site and scroll to the bottom of the page there will be a Contact Button. The support is text format to my knowledge and will be the same conversation you’re getting here.
Check this video out if you wish to confirm what you’ve done…
Toontrack allows you to install on two computers. This ID is so you know which computer(s) have authorizations. Mine are “Studio” and ” Office”. In the future when I do a 3rd install on a “Laptop”, I will easily be able to make a decision on which of my other installations to deactivate due to computer ID.
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