9

[Scott]

From your account history you are still trying to use the Website instead of the Product Manager application. Using the Product Manager application will make authorizing easier.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Bradman151 wrote:

I am trying to install my new software and it...

I am trying to install my new software and it is asking me for a computer ID.  What is this?

I am trying to install my new software and it is asking me for a computer ID.  What is this?

Please use the Toontrack Product Manager to authorize and not the website.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BDaly9 wrote:

I recently updated to ProTools 2024.3 and now my ezdrummer will not open unless in rosetta. Is this a known issue?

Operating system: macOS Monterey (12)

As Rixa posted above:

Discontinued products that are not being updated anymore has not and depending on your DAW, you must run your DAW in Rosetta mode in order to use those.

Are you running EZD3? Or the discontinued EZD1 or 2?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Capadrum wrote:

Hello . i sent you an email but no response. i need my product working i’m in a rush. I deleted all authoization slots and i can’t add my own computer. Can you please fix it ? maybe you can clear all my slots ?

I’ve removed all inactive authorizations. You should be able to authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Janez Dolinar wrote:

I having the same problem, i just got a new computer and i need to free slots

 

You don’t have any inactive authorizations. If you use the Toontrack Product Manager you can remove an old authorized computer and authorize you new computer from there.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Ok. I’ll forward to my colleagues.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Martin Burrow

[Scott]

I just tried here and it’s working fine. I’m in east coast USA.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

justinvanlaningham32@gmail.com wrote:

Hello Scott, My order was 3234267, I do not see a product serial number, can this order be cancelled and money returned? Thank you,

I’ve found your order and resent your invoice that shows the serial number of your product. The email address used at time of purchase was different than your forum email address. Please check if your invoice is in that email and check the spam folder as well.

Use that serial number to register your product in the Toontrack Product Manager. You can then download, install and authorize from the Product Manager.

If you want a refund, please contact Toontrack directly via the Contact Support button in the FAQ below and fill out the webform.

https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

justinvanlaningham32@gmail.com wrote:

Hello, I just purchased EZ Drummer 3 as a guest, I was instructed to create an account, after I created my account, there was no software other than the free trial of EZ Drummer.

Operating system: Windows 11

I can’t find an order from your Toontrack Webshop using your forum email.

Where did you purchase from and did you use a different email address? Did you get an order confirmation email that included a product serial number?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I primarily work in [insert preferred music genre(s)] 😆

Scott Sibley - Toontrack
Technical Advisor

[Author]

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