Scott
Moderator
Topics Started: 144
Replies Created: 11234
Has Thanked: 126
Been Thanked: 615
Email: scott@toontrack.com
ScottI having the same problem, i just got a new computer and i need to free slots
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You don’t have any inactive authorizations. If you use the Toontrack Product Manager you can remove an old authorized computer and authorize you new computer from there.
Scott Sibley - Toontrack
Technical Advisor
ScottOk. I’ll forward to my colleagues.
Scott Sibley - Toontrack
Technical Advisor
1
Thanked by: Martin BurrowScottI just tried here and it’s working fine. I’m in east coast USA.
Scott Sibley - Toontrack
Technical Advisor
ScottHello Scott, My order was 3234267, I do not see a product serial number, can this order be cancelled and money returned? Thank you,
I’ve found your order and resent your invoice that shows the serial number of your product. The email address used at time of purchase was different than your forum email address. Please check if your invoice is in that email and check the spam folder as well.
Use that serial number to register your product in the Toontrack Product Manager. You can then download, install and authorize from the Product Manager.
If you want a refund, please contact Toontrack directly via the Contact Support button in the FAQ below and fill out the webform.
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
Scott Sibley - Toontrack
Technical Advisor
ScottHello, I just purchased EZ Drummer 3 as a guest, I was instructed to create an account, after I created my account, there was no software other than the free trial of EZ Drummer.
Operating system: Windows 11
I can’t find an order from your Toontrack Webshop using your forum email.
Where did you purchase from and did you use a different email address? Did you get an order confirmation email that included a product serial number?
Scott Sibley - Toontrack
Technical Advisor
ScottI primarily work in [insert preferred music genre(s)] 😆
Scott Sibley - Toontrack
Technical Advisor
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