3

[Scott]

I see EZD3 in your account currently. Was there another purchase you are referring to or are you all set now?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

GBlairNC1 wrote:

Please remove my authorization on my old  iMac (Grant Blair’s iMac) that I just recycled.  I have a new Mac and am unable to use EZ drummer.  Thank you,  Grant Blair

grantblairNC@gmail.com

MOD EDIT: Don’t post product serial numbers on a public forum.

You don’t have any inactive authorizations in your account for your products. Please use the Toontrack Product Manager to manage your authorizations. You can remove an active authorization you currently have and authorize your new machine.

Take a look at the walk-through video on the Product Manager page. Around the 5:40 mark shows the Authorization tab in Product Manager. Click ‘remove’ then authorize your new machine.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Gary Morton wrote:

I don’t have access to that email. Can you please reassign to the email I used when I purchased the products

Garymaverickmorton@gmail.com

Defendingthedead@gmail.com

These are the emails I used when I purchased them through Sweetwater.

 

Thanks

As a forum moderator I can’t adjust products to differnt email addresses. It’s beyond my purview. I will reach out to Toontrack Support directly.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Gary Morton

[Scott]

The first email screenshot show Arturia Piano which isn’t a Toontrack Product.

I see products registered to proaudioguy@mail.com.

Is there another email address that you have products registered to? If so, what is the email address?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Gary Morton wrote:

Okay I need some help. I own superior drummer for 3 years I recently purchased ezkeys plus I own several other software. My pc took a crap and I had to reinstall windows.  Toontrack claims it is tied to some email I have never had.  I have receipts for all my  purchases and serial numbers and I can’t seem to get any help in this matter just back and forth emails that take 24 to 48 hours to respond back.

I feel like I am a little fish in a big pond.  Can someone please help me get this resolved before next year?

I can send pics of everything needed. My work flow has come to a screaching halt.  I need Assistance please.

 

John doe

The simplest questions would be:

What is the email address that your products are registered to?

Are they registered to more than one account? If so, what are the email addresses?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

bryang95 wrote:

Hi my name is Bryan Gonzalez. I ordered ez drummer 3 through guitar center on 07/17/2024, but i havent gotten the link to download the program. My email is bgdrumboy@gmail.com, and ill attach the order number.

Please reach out to Guitar Center. The order number isn’t from the Toontrack Webshop so there isn’t much the forum moderators can do at this point.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Thomas Bowlin wrote:

Hi,

I want to put ezdrummer2 on my laptop for arranging music at night instead of my computer I do all my recording on besides my computer I record with is 8 years old and I don’t want it on for hours arranging drum tracks. I just found out you can have the program authorized for 2 computers and only use one at a time.  Do I just log in with my new laptop which does have windows 11 and downlead product manager and will it show all my products? I have 73 products and that includes EZkeys which I am not going to download on my laptop. If I do this will effect my recording computer at all and do I need to put in the key numbers for each drum set and all my extra style packs which are very many that I bought which I have a lot of money well invested because it sounds great . I would really appreciate your help. I read that you can authorize for 2 computers but I just want to double check incase something has changed. Any suggestions on how to do this also.  Thank you and I will be the only one using the programs.

 

Kind Regards,

Thomas Bowlin

Yes you can install your products on 2 computers. Download the Toontrack Product Manager (it will show all of your products), log in, download the products you want want authorize them via Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The web team is looking into it. Sorry for the inconvenience. Please stand by.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

The web team is looking into it. Sorry for the inconvenience. Please stand by.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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