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[Scott]

User requests are best added here:

https://www.toontrack.com/forums/forum/customer-service/requests-and-feedback/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

John Staples wrote:

I wish EVERY EZX and drum midi pack (and ALL add-ons) was marked more clearly. Sometimes I see where it says this IS included in an EZX and sometimes it says it IS NOT. And then sometimes there is no statement about this at all.

I can tell you this uncertainty causes me to pause or simply not purchase add-ons because I don’t want to buy something twice. Please use a standard statement and put it on every add-on. Thanks!

• The post has been modified 2 years, 5 months ago by John Staples
  2 years, 5 months ago by John Staples
  2 years, 5 months ago by John Staples"> 4 times, last modified 2 years, 5 months ago by John Staples.

In terms of the Toontrack drum MIDI, yes, some drum MIDI packs are also included in EZXs. It clearly states if it is. If it doesn’t state it, the MIDI is unique.

For example,

Please note that this is the same MIDI as included in the Americana EZX

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: d gav

[Scott]

d gav wrote:

Hello, could we get a little more clarification as to whether the EXBass MIDI packs contain content that is in expansion packs or whether its separate and distinct from the MIDI grooves that are contained in the expansion packs. I compiled a list of products and release dates to try to get a better idea of what is going on. It seems products releases prior to 2022 just contain a general wording and products release 2022 onwards have more detail.

In particular, for myself as a EXBass user, I am curious whether if I buy an expansion such as Gospel or Classic Rock, it will contain the MIDI content of the EXBass MIDI packs Basic Rock and Traditional Gospel?

I am attaching a brief sample of what I mean.

All of the EZbass MIDI packs contain unique MIDI that is not contained in any EBX or other MIDI pack.

What Toontrack means by “made in tandem” is “cross product” creation. IOW, those packs mentioned are EZdrummer MIDI and EZkeys MIDI packs and that the corresponding EZbass MIDI pack was made in tandem with them.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: d gav

[Scott]

The Toontrack license is a single user license. One user, 2 active authorizations at one time. 4 total that can be changed by the user for machine changes. The authorization system automatically deletes the oldest inactive authorizations over time so some users won’t run out of authorizations but if that happens, users can contact Toontrack Support and we can free up authorization slots.

If you need more than the 2 concurrent authorizations you would need to purchase more licenses.

BTW, IK Multimedia has a similar single user EULA that allows for 3 concurrent authorizations provided that they aren’t used simultaneously.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Oruro wrote:

On Step 2,when I hit Install product – I get this message,

No Software found

No Toontrack software that is recommended or needed for using this product has been detected on your computer.

 

I have the latest Product Manager, all very frustrating.

 

Stuart

Operating system: Windows 10

Can you provide any details on what exactly you are installing?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

B_illy wrote:

I bought my VST from a website other than toontrack.com and I have not been given a serial number is there a way to resolve this please?

Operating system: macOS Big Sur (11)

You will need to contact the seller as they are responsible for distribution of the serial numbers.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Juan Atiles wrote:

Hello, I’m currently running into an issue where I deauthorize one of my computers to activate it on the new computer that was recently bought and is not letting me authorize on the new computer. It states that I run into the limited amount.

Can anyone help on this matter?

I’ve removed all inactive authorizations. You should be all set to authorize your new machine.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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