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[Scott]

The minimum system requirements is 4 GB RAM (8 GB RAM or more recommended).

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Keaton Coblentz wrote:

There is a captcha bug that does not allow me to send a message to support. I typed up a message 3 different times before giving up, I paid for a product and received nothing. Seems strange. Now I have to wait almost a month to get a refund through paypal when I would really just like the product…

Can you give more info about your issue? I can take a guess though. You purchased 2 Toontrack MIDI packs that require a Toontrack drum sampler.

On the MIDI drum product pages:

“Works with EZdrummer, EZdrummer 2, EZdrummer 3, Superior Drummer 2 and Superior Drummer 3.”

I don’t see any of those required products registered to your account. If you’d like to request a refund, let me know and I can forward to support. Or perhaps you want to purchase one of the samplers.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Unfortunately forum techs don’t have a timeline for releases. And if we did, we are under an NDA to prevent us from divulging release dates.

I know I know. That’s a terrible answer because everyone what’s to know when everything will be released before a company announces things, but it’s the only answer we on a forum can give.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Support can be reached via the link above. Fill out the webform and they will get back to you via email.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Wayman79 wrote:

Just installed on a fresh brand new MACPRO 16GB ram first thing to be installed is Superior Drummer 3. When I go to grooves tab it says No MIDI library found. I believe when I was first installing it I sent it to the external hard drive but it will not let me correct the path. Please help. If someone could FaceTime me to walk me through it that would work or clear direction as how to fix. Thanks.

It’s a separate download/install. There is a Core MIDI installer under S3 Library Part 1 – Basic Sound Library in Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

For account issues please contact Toontrack directly via the Contact Support button in the FAQ below and fill out the webform.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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