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[Scott]

noeantonmx wrote:

Hi any news on my query?!

I’m not sure what your question is.

In your first post, you say you can’t remove an authorization. In your pic you posted you don’t have any authorizations for the EZD3 Core library which is correct as the authorization for the Core Libra is tied to the EZD3 product plugin and shouldn’t show an authorization.

What exactly is your question regarding how to unauthorize your product? What product are you trying to unauthorize?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

noeantonmx wrote:

I’m having the exact same problem, and I can’t seem to be able to use the VST3 in Studio One 7. I had to swap my secondary laptop a couple times and I can’t seem to Unauthorize the first one. Help!

Operating system: Windows 10

You should have an Authorization tab for each product. The tab should look similar to the pic below. Click ‘Remove’ on the authorization you want to remove to be able to authorize a new computer.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

obibass76 wrote:

I need the phone number to talk whit a technician

Toontrack doesn’t offer phone support. Please use the link below and contact Support from
Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Andreas Gerich wrote:

I ordered the midi pack “Laid-Back Grooves” today. Order 3428430.

During registration, I received the following message in the TP-Manager:

“Product already registered. That serial number for ‘Laid-Back Grooves’ is already registered to your account.”

But I can’t find the Laid-Back MIDI Grooves in either the TP-Manager or EZdrummer.

I don’t remember buying the MIDI pack. Have I paid for a MIDI pack that I already have?

Why isn’t the MIDI pack showing up in the TP-Manager?

Regards Andreas

• The post has been modified 3 months, 1 week ago by Andreas Gerich"> 2 times, last modified 3 months, 1 week ago by Andreas Gerich.

The product you purchased was auto registered to your Toontrack account and I see that is in your account from our end. Please make sure you’re looking in the MIDI pack section of Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Shawn wrote:

I cant install and keep getting this error message

Operating system: macOS Sequoia (15)

Please install from the Toontrack Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Casstevens wrote:

I accidently bought the Electronic Pop EKX Sound Expansion today and now I have a duplicate. I bought the first one I think from Sweetwater 2023-05-12. I was looking for a drummer expansion. Can I get a refund or purchase of same value? Or even a credit would work. I still want something new from you. I just have very low funds and hopeful. It was my fault. I got used to seeing a label (Owned) on the products. Not that it makes a difference, But I have been buying directly from you and really enjoy my playtime. Anything you could do would be great!

Thank You!

Greg Casstevens

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

luca Solari wrote:

I can’t use Upright EBX : Software is required. You need to install the required sampler software before installing Upright EBX Midi Update

The Upright EBX is an expansion pack for the EZbass sampler. Do you have EZBass?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

DaveR71 wrote:

I’m trying to buy Contempory Country add on. I don’t seem to be able to get the link to put it in a cart. I seem to get redirected. Can you send me a link for the add for EZ keys 2 please

 

Dave Roberts

daveroberts99@me.com

 

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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