2

[Scott]

You should be able select the presets from Preset menu.

See the EZD3 manual.

https://www.toontrack.com/manual/ezdrummer-3/3

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

rickjakus@cs.com wrote:

I just purchased an EZDRUMMER3 from you online and then I entered in my billing info and my shipping address.  I did not fill out that info until after I purchased this product.  So, how do you know where to ship the product to?  When I look at my dashboard it does not show be purchasing anything.  I need help!

You should have received an email confirmation (with serial number) of your order. You then register that serial number in your Toontrack Product Manager. Download, install, and authorize your product.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I’ve removed your inactive authorizations. You should be all set now.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Todd Brumley wrote:

Scott,

I communicated with the seller and she told me that she bought it at an estate sale and doesn’t have the login info that was associated with the account.  She does have the information on who she bought it from.  What should be my next step?

The seller must follow the steps in the FAQ below to transfer a license. Please reach out to the seller and have them contact Toontrack to properly sell their license. If they don’t have the correct account info, they can’t sell it.

https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

Personally, it almost looks like a scam to me and I’d it were me, I’d ask for a refund and purchase from a reputable outlet.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

luciano151 wrote:

I am having the same issue. I purchased two products from you. The drum and bass software. I followed the directions. Downloaded the Manager. It says I need to register the product. I can’t because there are no serial numbers. I bought the software directly from you, so I don’t know why it does not just automatically register. I looked for all emails from you in my registered account, luciano.leon.music@gmail.com and spam folder. There is only one email asking to download manager. I don’t see any invoice or any trace of serial numbers anywhere. There are no other emails. Please send my the seriel numbers to my registered email, luciano.leon.music@gmail.com and to be on the safe side, my regular email. strobers@gmail.com

I really want to get started with this new software. Please send ASAP. Thank you.

 

Luciano Leon

luciano.leon.photography

Operating system: macOS Tahoe (26)

For Webshop order issues please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Todd Brumley wrote:

Hi!  I just purchased a used version of Superior Drummer 2 and when I try to register it, it says serial number is already in use. Is there a way to authorize it to my computer? Any help would be greatly appreciated.

• This post was modified 4 weeks, 1 day ago by Todd Brumley.

I recommend contacting the seller and varify the serial number. Also verify that the seller has contacted Toontrack has completed the correct steps to properly sell a Toontrack product.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Todd Brumley

[Scott]

paulwk wrote:

Hi,

I saw a extention pack advertised on Facebook and thought it was ‘new’ so I purchased it, Order number 3488435 . I realise I already have it. I need a refund please.

Many thanks

Paul

 

Please use the contact form here: https://www.toontrack.com/faq/how-do-i-contact-support/ to get help with your order. (Press the Contact Support button at the bottom of the page).

Scott Sibley - Toontrack
Technical Advisor

[Author]

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