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[Scott]

Dan Bonow wrote:

I cannot get the ezdrummer3 to authorize…. been trying everything I can think of.. when I try to enter “computer id” with MacBook Pro set #, rejected… then tried going to product mgr to go around this but it goes nowhere… frustrating!!!

Operating system: macOS Sonoma (14)

• This post was modified 2 months, 2 weeks ago by Dan Bonow.

I see that you have authorized EZD3 today via the Toontrack Product Manager. Are you having trouble authorizing another computer?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

abelmelveny wrote:

I recently purchased “The Classic” EZX, but cannot authorize the product on my second PC. In the product manager, I’m seeing that I have an open authorization slot, but still receive the error for too many authorizations when attempting to install on my second PC. I’m hoping this related error can be resolved in the same way that previous entries in this thread have been solved.

 

 

Operating system: Windows 11

I don’t see a reason why you couldn’t authorize a second computer. I’ll reach out to Toontrack Support directly and get back to you asap.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Juan Rodriguez wrote:

Thnak you Scott

 

I could authorize all the products except Indie Folk EZX.

Could you fix it?

 

Thanks!

juan

It looks like you have an open authorization slot so I’m not sure why you can’t authorize. Are you getting an error message?

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Juan Rodriguez wrote:

Hi

 

I have empty slots but I cannot authorize my products on my new computer. Could you fix it?

Thnaks

j

I’ve removed all inactive authorizations for your products. Please use the Toontrack Product Manager to authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack directly via the Contact Support button in the FAQ below.  Let them know the situation. They’ll probably have to merge your old account with your new email address.

https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Dan Bruck

[Scott]

nebulana wrote:

I installed ezdrummer 3 and the core library but it asks me for the serial number .
Unfortunately I have not received any serial number ? can you provide it to me ?
Thanks

Operating system: macOS High Sierra (10.13)

I’m not sure what is asking for your EZD3 serial number.

If you’re installing through the Toontrack Product Manager you should be clicking the Install button followed by the Authorize button and then the Update button. Your product serial number should be displayed with your product in Product Manager if you need it though.

Please provide more info if your still having trouble.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Ok. To make it as clear as I can;

In your first post you show a product registered to your account called EZdrummer – Lite Upgrade. If that product is registered to your Toontrack account, you are eligible for the EZD3 upgrade purchase.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please look at the FAQ answer as to what versions of EZD qualify for the EZD3 upgrade pricing.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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