2

[Scott]

Please install from the Toontrack Product Manager and not from the website downloads.

According to your account history, all of your recent downloads and install attempts have been made from the website and not through the Toontrack Product Manager application.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

notstewart wrote:

Thanks Scott

 

Do you think an uninstall/reinstall of EZkeys 2 may solve the problem?
Also, do I have to use the automatic download/install program for this?
And lastly, will I get an activation charge?

 

Paul

I don’t know if reinstalling will fix it as it seems to be a Samplitude bug/issue.

You want to use the Toontrack Product Manager is install or reinstall.

If installing on the same computer, it shouldn’t use another installation slot.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I don’t use Samplitude personally so I can’t really offer further assistance but you could ask on their forums since it seems like a Samplitude issue.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I found this thread from the Magix forums:

Magix thread

Scott Sibley - Toontrack
Technical Advisor

[Scott]

BEST ANSWER

Hits with the foot are:

Pedal Open
Pedal Closed

The other hits are variations of stick hits.

Scott Sibley - Toontrack
Technical Advisor

Hits with the foot are:

Pedal Open
Pedal Closed

The other hits are variations of stick hits.

Scott Sibley - Toontrack
Technical Advisor

3

Thanked by: drumjack52, LeanderL and Scott Eshleman

[Scott]

See if this thread helps:

https://www.toontrack.com/forums/topic/windows-11-and-ez-products-not-showing-up-on-studio-one/?view=all

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Use Show Webshop MIDI in the Grooves Tab and have a play with the MIDI.

https://www.toontrack.com/manual/ezdrummer-3/4

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: Michael Roberts and Scott Eshleman

[Scott]

keef_1 wrote:

Are there plans to make EZ Drummer 2 compatible with VST3?  It looks like Cubase/Steinberg intend to make my purchases of EZ Drummer 2 obsolete in the near future.

Reply To: Cubase 14 doesn’t recognize any of my Toontrack products. version: 2.2.3
Operating system: Windows 11

EZD2 was discontinued when EZD3 was released in 2022. There has been no further updates for EZD2 since then and would not expect and further updates to be released.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

A DVD drive is not a requirement at this time for any Toontrack product.

The description is leftover from when it was released in 2018 and when Toontrack was transitioning from DVDs to an all digital download delivery system in the Toontrack Product Manager.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

Please try to empty your browser cache and see if that helps with the webform?

If not, you could email Toontrack at support(at)toontrack(dot)com and that will reach our support as well.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

OK, please try emptying your browser cache and see if that helps?

If not they could email Support directly at support(at)toontrack(dot)com and that will reach support as well.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

I’ll reach out to Toontrack and let them know there is an issue with their webform. I’ll post back when I hear back from them.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

EZD3 is supported for macOS 10.13 or above.

Discontinued products such as EZD2 are only supported for macOS 10.10 to macOS 14 only.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

rickjakus@cs.com wrote:

Scott:  Thank you for your response, but before I download EZDRUMMER3 I need to be sure of one thing.  This product I bought is a gift for my son.  If I download it onto my computer, will my son be able to also download it onto his?

If you bought it for someone else, I suggest sending them the serial number so they can register the serial number to their Toontrack account instead of yours.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

boraeskiuctepe wrote:

Today I bought Kicks & Snares EZX thinking I was...

Today I bought Kicks & Snares EZX thinking I was buying EZ Drummer 3. Do I have a chance to return it?

Today I bought Kicks & Snares EZX thinking I was buying EZ Drummer 3. Do I have a chance to return it?

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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