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[Scott]

[postquote quote=3117446]
For which product? If you have 2 active authorizations at the same time and want another, you’ll need to remove one of the active ones to authorize a new computer. You can only have 2 active at one time.

You can do this from the Toontrack Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

You can contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

[postquote quote=3115091]
If you scroll down in your MIDI Browser, do you have a folder called EZX Seventies Rock? It should be listed under the EZX Rock! that is show in your pic.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

[postquote quote=3114989]
Do you have a folder called “EZX Seventies Rock” that contains MIDI?

If so, delete the empty “EZX 70s” folder as described above.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

There is simply no product named ‘EZX 70s’. ‘There is ‘EZX Seventies Rock’, so if you have that one, it is OK.
I would simply right-click the ‘EZX 70s’ and select ‘Open in Finder/Explorer’ and then delete that folder.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

[postquote quote=3113662]
You should be able to remove an old authorization from the Toontrack Product Manager. If not, please let me know what specific  product you need authorization removed for.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Antonio Martins

[Scott]

I’m afraid you’ll need to wait for Toontrack Support to get back to you. There is no phone support hotline and merging multiple Toontrack product accounts can only be handled by them.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: 57Pontiac

[Author]

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