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[Scott]

Len2021 wrote:

Hello,

Today I bought the “Dream Pop” expansion for EZ Drums 3.  It is not what I expected.

Is it possible to get a Refund?

If so,  I would like to put in extra money and get the expansion I really want which is the “Big Stage” expansion.

Thank You,

Leonard Heit

Please follow the link above and request a refund directly from Toontrack.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

No. Your Toontrack license is for 1 user to use on 2 computers simultaneously, not 2 different users.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Yes. It will be.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

piano25 wrote:

Could you please reset mine as well? Just clear everything and i will re-authorize if it gets too confusing 🙂

Much appreciated. Say hi to Mattias for me!

Sorry, I can’t clear active authorizations.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Ignacie wrote:

Greeting. I ordered and paid twice for two products.
AOR EZKEYS MIDI, and AMERICANA EZKEYS MIDI.
Can I exchange them for something else?

my mail: ignacperas@gmail.com

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

piano25 wrote:

kamori wrote:

Hello I have several products where I have used up all of my auths. Could these please be reset? Superior drummer, Ezdrummer 2, and the DFH EZX. Thank you!

Could I please get a reset as well?

Thanks a bunch, Say hi to Mattias for me!

Sorry, you don’t seem to have any inactive authorizations to clear.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Peter B. wrote:

Hello, all OK now? Your Question is made for 3 years?

Operating system: Windows 10

Seems like the OP solved his own problem when he said, “Nevermind, I finally found it.”

Scott Sibley - Toontrack
Technical Advisor

[Author]

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