13

[Scott]

I’m afraid you’ll need to wait for Toontrack Support to get back to you. There is no phone support hotline and merging multiple Toontrack product accounts can only be handled by them.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: 57Pontiac

[Scott]

You download the Toontrack Product Manager on the new computer.

Download, install and authorize your products on the new computer from the Toontrack Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

martent wrote:

Is it possible to buy the EZD 3 core library...

Is it possible to buy the EZD 3 core library and use it with SD3? It makes no sense to buy EZDrummer when you are using SD3.

Is it possible to buy the EZD 3 core library and use it with SD3? It makes no sense to buy EZDrummer when you are using SD3.

No. The core library from EZD3 is not available as an expansion pack at this time.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

hanssennik11 wrote:

Hi Scott,

I just purchased the matt gaska package through paypal today and created a new account at the same time. (its my first time using this software)

However, I’m surprised to see that it says that there is nothing in ‘my products’ despite my card getting charged.

Email on account is: mekmekkem69@gmail.com.

First time using this program… not off to a great start.

Hoping to get this resolved soon. I spent $40 and have nothing.

I’ve registered your product to your Toontrack account. I’m not sure why you didn’t get an order email with the serial number so you could register it yourself but nonetheless, it’s all set now.

BTW, which Toontrack drums sampler are you going to use the MIDI pack with? You’ll need S3 or EZD2/3 to load the MIDI pack.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

It’s unfortunate when customers immediately throw a company under the bus and say that “customers are just numbers” when they receive an answer that they didn’t want to hear.  I guess that too is a generalization of how people are today.

Good luck with your musical endeavors and I hope you can find companies that can fulfill every one of your required expectations.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Like most, if not all, of the software industry, Toontrack has moved to an online only delivery system. Mostly done to keep costs down overall as well as being more environmentally friendly.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Are “cracked” plugins still a thing?

Maybe the restriction is so that someone that is using a “cracked” version of a Toontrack plugin can’t go the “Support” forum and get support for their cracked plugin and waste support’s time.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Robert Garcia

[Author]

Replies