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[Scott]

Jeffery Schrick wrote:

I bought the monster midi pack when it was on sale and never received it. I never received an email.

For Webshop Order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Please use the Toontrack Product Manager to install and not through the website.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

See pic.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

You have 2 active authorizations for each product. Please use the Toontrack Product Manager and navigate to the authorization tab for each product. Then remove one of the current authorizations (for your old computer) and you can then authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Scott Eshleman

[Scott]

Shane.Squires wrote:

Thanks John.

Thanks for your advice about it needing EZKeys 2, I will look to purchase.

But no thanks for the arrogance shown in your “learn more about the program” statement…

Have a great day…

 

He wasn’t telling you to learn more about the program.

He was quoting the Product page that states…

“This EKX requires EZkeys 2. Learn more about the program here.”

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: John

[Scott]

Yong Seung wrote:

Hello I’m Korean I’m trying to buy a new laptop and authorize it and I have the same phenomenon as everyone else in ezkeys2 Can you solve it?

I’ve removed your inactive authorizations. You should be good now.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

joel wrote:

Hey, this been driving me insane, I got songs that need done and emailed support already, can you reset the inactive authorizations. Every time I try to get them authorized it says there full when I obviously have slots open. Same exact issue as poster of this topic! EZ Mix 2 and few EZ Drummer Sound Libraries.

Operating system: Windows 11

I’ve removed all inactive authorizations. You should be able to authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: joel

[Scott]

susiegarner23 wrote:

Facing the same problem here. What the hell is going on here I just register

What doesn’t work for you? The registered product Help forum? If you don’t have the product registered to your account, you won’t have access to the support forum. I understand folks want to peruse the support forums but unfortunately the Toontrack Support forums work that way here. Feel free to use the pre sales forum if you have any pre sales questions .

Scott Sibley - Toontrack
Technical Advisor

[Scott]

Shootie wrote:

Nice work!

I will admit I am behind my time today.  I was making rather merry yesterday. 🙂

Scott Sibley - Toontrack
Technical Advisor

[Author]

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