[RuffRider]

Thank you!

[RuffRider]

I have been trying to contact your support team since yester day.

I fill in all the info and when I click on send – it does not send the form…

[RuffRider]

You are looking at the account that I use for this forum.

I have another account using a different e-mail address.  ( II have two Toontrack accounts because I use your products on four computers )

Also when I try to install a product the Product manager will skip the step where I choose the location of the vstplugin.

I started having this problem yesterday.  I went as far as to reinstall my computer’s operating system just in case there was some problem with my computer .  But after the new install of the OS the problems are the same.  Thank you for your reply.

• This post was modified 1 month, 4 weeks ago by RuffRider.

[RuffRider]

I cannot authorize my products on a new computer.  It’s telling me that I have no authorization available – but I have unauthorized all previous installations…

[RuffRider]

I don’t think it matters if you leave the folder there or delete the folder . If you at a later time stay another down load with the Product Manager and the folder has been previously deleted the Product Manager will create a new folder.

I usually delete the folder.

[RuffRider]

I had a situation like this once – not with SD3 but another application.
Check to see if all your stand alone applications and your audio interface are all set to the same sample rate. Things be set at different sample rates can cause this issue.
.

[RuffRider]

I have a Roland TD-25 set also and I got around the closed hi hat problem by using the “Default” map setting instead of the “Roland” map setting.

[RuffRider]

@ Derek – My computer is a Windows machine… When I switched between EZ Drummer 2 & Superior Drummer 3 I did not change any settings at all.

[RuffRider]

Update – After testing the TD-25 Roland set with EZ Drummer 2 – I switched back to SD3 and the volume problem was gone – sounds as it should.

[RuffRider]

This problem seems to be something related to how Roland V Drums are reacting with Superior Drummer 3.
I have various drum programs ( AD2, BFD3, N.I. Studio Drummer) and this problem of low volume when triggering SD3 with the TD-25 setup only happens when using SD3.
I also have EZ Drummer 2 and I just tested my TD-25 Roland set with EZ Drummer 2 and there is no volume problem when triggering with the TD-25 setup.
I only having the volume problem when triggering SD3…

[RuffRider]

I saw your post and checked out my Roland TD-25 set with SD3 and the situation is the same here… the volume when triggering with the TD-25 set is very low.

[Author]

Replies