[rob.k]

Thank you very much Scott.    Will follow your suggestions.

[rob.k]

Scott,

Thank you again for your thoughtful response.  Perhaps  I have not been clear.  If we were to authorize our temporary computer until we arrange

to get a viable replacement for the broken one, would we be able to de-authorize the temp computer and authorize the new one without loosing any more authorizations?

Is there a way we, as the user, can de-authorize a computer before moving to a new system?

You have been very diligent with your responses to our queries, but we have had very little success with communication with  Toontracks support system which is what heightened our concern in the first place.

• This post was modified 2 years ago by rob.k.

[rob.k]

hi Scott,

Thank you for responding.

We sent complete explanation with support ticket.    The reply from your server tethered an old ticket form years ago to our support request which was very strange ticket #(150165).

We have most of our software authorized to ilok which protects both manufacturer and purchaser.  Other companies ie plugin alliance allow  us remove authorization from computer that has failed without loosing number of authorization.  We purchased many of our plugins directly form you and others from Sweetwater.  This is very concerning considering how much we have invested in your products.

We have ported most of our software to a temp computer until we can replace the dead one and are not comfortable doing using remaining authorization of our toontrk plugins until we know that our costly investments are not in jeopardy.

[rob.k]

we have same problem…tried reaching out to support but got no response.  we have lost authorizations on all our products. kindly advise.

[Author]

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