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[rixa]

Daniel Dekker wrote:

Is there any update on this issue?

I still am unable to log in via my PC and my Laptop that I use for music production.

• I am able to log in to the website with the same credentials without any issue.
• I tried reinstalling the application but the problem persists.
• Checked if Toontrack Product Manager is not blocked by the firewall.
• Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.
• There are no proxies defined in the Options.
• The Product Manager’s Error log shows nothing.

Operating system: Windows 10

• This post was modified 8 months ago by Daniel Dekker.

In this case, log in to the website and change your password, try one without special characters and see if that works.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Angel Borbon wrote:

i need the product serial number, i have the version try of 10 days

 

The trial version does not have a serial number, you can download the trial from the Product Manager application.

Have you previously had EZD2 installed, perhaps as a trial?
If so, you would need to delete the EZdrummer 2 Core Library from your computer.

The default path if you haven’t moved the libraries or chosen a custom install path is:
Macintosh HD > Library > Application Support > EZDrummer
C:\Program Files (x86)\Common Files\Toontrack\EZDrummer

Remove any folder that has a name starting with EZX2 from this location.

EZX2_EZdrummer2_Modern
EZX2_EZdrummer2_Vintage

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

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