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[rixa]

RENZO STAIANO wrote:

Hi guys, I was going to buy the Hip Hop MIDI pack, but then decided to buy the 6 pack bundle. Somehow I ended up getting charged for the individual pack, even though it was also part of the 6 midi pack bundle as well. Can you please refund for just the Hip Hop Pack? I think it was $58.

 

Thanks,

 

Renzo

Hi,

I deleted your attached image because it showed your serial numbers, you should never post your serial numbers online.

Regarding your question,

Please contact Toontrack directly via the Support Portal. Click the Contact Support button at the bottom of the FAQ.

My issue is not covered in this FAQ, what next?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Robert123 wrote:

I have payed 99 euro for an upgrade from EZDrummer2...

I have payed 99 euro for an upgrade from EZDrummer2 to EZDrummer3 but I did not get anything in my product manager. Also this transaction was not registered in my order overview.

I want my money back or a version of EZDrummer 3.

If you want I show you the bank transaction via email.

\

• This topic was modified 1 year, 10 months ago by Robert123.

I have payed 99 euro for an upgrade from EZDrummer2 to EZDrummer3 but I did not get anything in my product manager. Also this transaction was not registered in my order overview.

I want my money back or a version of EZDrummer 3.

If you want I show you the bank transaction via email.

\

• This topic was modified 1 year, 10 months ago by Robert123.

Hi Robert,

We see that you have been in contact with our support team and received an answer there. Please continue future conversations regarding this with the support team.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 year, 10 months ago by rixa.

[rixa]

Great job! I really like it, really catchy!

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Markus Johansson

[rixa]

Chriz13 wrote:

Is it possible to exchange my wrong purchase? I bought...

Is it possible to exchange my wrong purchase?
I bought the upgrade EZkeys 2 and actually wanted the upgrade EZkeys 2 AND the Grand Piano? It costs $10 more and then for $89 I would have the upgrade EZkesys 2 and the Grand Piano. Thanks for a reply.

Is it possible to exchange my wrong purchase?
I bought the upgrade EZkeys 2 and actually wanted the upgrade EZkeys 2 AND the Grand Piano? It costs $10 more and then for $89 I would have the upgrade EZkesys 2 and the Grand Piano. Thanks for a reply.

Hi,

The free upgrade only applies if you purchase a Regular version of EZkeys, not the Sound Expansion.

Buy a regular EZkeys title before EZkeys 2 is released and get the EZkeys 2 upgrade included.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 10 months ago by rixa.

[rixa]

Mikael Danielsson wrote:

Hello there,
I also need an invoice/reseipt of my recent buy: Order number 3056409

Thanks

You can see your invoices on your account page if you made the order through our website.

If you log in to your account on toontrack.com, click “My Account” -> “My Info” and then you can click the “Orders” tab, you should be able to see your orders and invoices.

 

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 12 months ago by rixa.

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