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[rixa]

Robert123 wrote:

I have payed 99 euro for an upgrade from EZDrummer2...

I have payed 99 euro for an upgrade from EZDrummer2 to EZDrummer3 but I did not get anything in my product manager. Also this transaction was not registered in my order overview.

I want my money back or a version of EZDrummer 3.

If you want I show you the bank transaction via email.

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• This topic was modified 1 year, 6 months ago by Robert123.

I have payed 99 euro for an upgrade from EZDrummer2 to EZDrummer3 but I did not get anything in my product manager. Also this transaction was not registered in my order overview.

I want my money back or a version of EZDrummer 3.

If you want I show you the bank transaction via email.

\

• This topic was modified 1 year, 6 months ago by Robert123.

Hi Robert,

We see that you have been in contact with our support team and received an answer there. Please continue future conversations regarding this with the support team.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 year, 6 months ago by rixa.

[rixa]

Great job! I really like it, really catchy!

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

1

Thanked by: Markus Johansson

[rixa]

Chriz13 wrote:

Is it possible to exchange my wrong purchase? I bought...

Is it possible to exchange my wrong purchase?
I bought the upgrade EZkeys 2 and actually wanted the upgrade EZkeys 2 AND the Grand Piano? It costs $10 more and then for $89 I would have the upgrade EZkesys 2 and the Grand Piano. Thanks for a reply.

Is it possible to exchange my wrong purchase?
I bought the upgrade EZkeys 2 and actually wanted the upgrade EZkeys 2 AND the Grand Piano? It costs $10 more and then for $89 I would have the upgrade EZkesys 2 and the Grand Piano. Thanks for a reply.

Hi,

The free upgrade only applies if you purchase a Regular version of EZkeys, not the Sound Expansion.

Buy a regular EZkeys title before EZkeys 2 is released and get the EZkeys 2 upgrade included.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 7 months ago by rixa.

[rixa]

Mikael Danielsson wrote:

Hello there,
I also need an invoice/reseipt of my recent buy: Order number 3056409

Thanks

You can see your invoices on your account page if you made the order through our website.

If you log in to your account on toontrack.com, click “My Account” -> “My Info” and then you can click the “Orders” tab, you should be able to see your orders and invoices.

 

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 8 months ago by rixa.

[rixa]

FDorce wrote:

Hi. Thank you for your help. However, I think there is a problem. Should I installed the sound library in my computer or an external SSD drive? If it is so, how can I transfer them (sound library) to my external SSD drive?

The Sound Library can be installed on an external hard drive by customizing the installer. This is done by clicking the Browse button in the Library Part 1 installer.

You can move the sound library to an external drive, the default path on Mac is: Macintosh HD > Library > Application Support > Superior Drummer

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• The post has been modified 2 times, last modified 1 year, 9 months ago by rixa.

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