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[rixa]

Do you have any anti-virus, firewall, router, or similar that may be blocking certain internet traffic?

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

marvin birt wrote:

I bought a midi drum pack which I had previously purchased . I now have two licenses What happened? Why did it not alert me I was buying something I already owned ? Can I get a refund?

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Never post your serial numbers online.

Please contact our support directly regarding this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

tgchan wrote:

“One of these products are required to read and reply to this thread.” absolute d1ck move and that’s a big strike in my book to stay away and NOT support such companies…

 

Not to mention that before you see this, you see a similar information but that you have to log in first to see or reply… Then you see this… Like WTF!? Simple as that, you have just deterred a next potential customer/

• This post was modified 1 month, 4 weeks ago by tgchan.

By restricting access to registered users only, we can better control who participates in the forum. It helps prevent spam, malicious activities, and trolls, creating a safer and more trustworthy environment for our community.

Another reason that the forum is closed to non-users is to prevent users with pirated copies of the product from accessing support.
Providing support requires time and effort from moderators and community members. Offering support to users with illegal copies could divert valuable resources away from assisting legitimate users and addressing genuine issues.

However, we will forward your request to have the forums open to our web department.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

fragias wrote:

Hallo!

this morning I purchased the EzDrummer Bundle product without having an account on your website. I have not received any receipt in my email for my purchase and I also do not have the serial number of the product I purchased.
I paid 249 euros and I haven’t received anything!
what do we do in this case?

 
thanks in advance…

• The post has been modified 2 months ago by fragias
  2 months ago by fragias"> 3 times, last modified 2 months ago by fragias.

First, please check your spam folder to see if the email ended up there.

We have been in contact with users who have the donotreply@toontrack.com address added to the blocked senders list in their email client. Mostly users that use the Outlook web client, see the Microsoft support guide (https://support.microsoft.com/en-us/office/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46)

Your email client may have a similar block list, make sure that donotreply@toontrack.com is not marked as spam.

also, please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[rixa]

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Author]

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