1

[profirhino]

just authorized all my stuff on a new machine and noticed there’s still no EzD1 compatibility update / Pop/Rock EZX license in my account.

seriously, Toontrack ?

are we flagship users worth less than the consumers with EzD2, who got that update right away, no questions asked ?

I paid for my EzD1 exactly like they did, and paid a lot more to get the better player …

what’s up with that ?

not amused,

Rhino

[profirhino]

@toondem said:
Frustrating as a Windows user. The fact that this is unscalable -that I am forced to try and compensate by adjusting resolutions and monitors is terrible. I bought the program and never used it because of this fact. Bought an upgrade and some midi packs and retried and as of today, this has been wasted money. Program is unusable as it is now. Wasting space on my drive, really.

Seriously baffling that I can not maximize my window. Never seen a program that blanked this out. Can barely see the Song Creator- everything is so small.

It is forcing me to look for another drum machine package from another company. A scaling window will be my first priority so I don’t waste more money.

I need to see what I am doing.

-D  

take it from me as one of the oldest, worst critics of the S2 UI – Toontrack did everything right with S3, not only the UI which is a joy to use now.
Completely transparent kit piece selection, great groove browser, audio-to-MIDI tracker and much more.
I would rate it @ about 97% now, I’m confident they will fix the few expansion issues and dig out the trusty old Acrobat again before Xmas.
One of the best software releases in years imho.
check it out,
Rhino

[profirhino]

thank you Patrik,
that helps indeed !
like I said, just a straightforward way of marking candidates across libraries, this looks like a good solution.
I might even get into making song-specific collections in user MIDI, great idea !
the tap-to-find function gives you a new, more holistic view of the grooves, so both your suggestions will fit right in.
thanks, consider it solved,
Rhino

[profirhino]

OK, after trying S3 out for a few days :

first the good news – congrats, this is a fantastic piece of software !
you addressed almost every user request from S2, and you did it in pragmatic, convenient ways – great job, guys !
library is worthy of the new generation too, didn’t expect any less from you, your sampling rarely disappointed in the past, and S3 sure is a highlight.

Allow me to list a few little oversights and niggles though, most would be super easy to solve, afaics.

– official pdf manual – essential, ’nuff said.
what can be desirable about everybody using home cooked versions where you have no control over quality ?
(as much as I’m grateful for the current inofficial one !)

– Evil Drums deserve full functionality. It is an essential part of Superior for many of us, like it or not.
We bought a full-on Toontrack SDX expansion after all, not a 3rd party product with a Toontrack player. Big difference !
You can keep the silly graphics if you think that’s a good idea, but please – make them work, stand alone & in the browser.

– on a related note, please treat us S3 & EZD 1 owners the same way you treated EZD 2 users by giving us access to that Poprock EZX workaround, that would allow us to keep using our EZD 1 sounds – it would only be fair, require no development and not even give us any extra advantage, just give us back our own sounds …

finally a little feature request:
would it be possible to add a favourites funcion to the MIDI browser ?
a super basic one like in EZKeys would already be a good start.
you know, thousands and thousands of cryptcally named, sometimes very similar files – it would certainly help !

thanks for listening (and of course for a great new product),
Rhino

[profirhino]

@Bob Muso said:
This is a PDF version of the Web Manual, you can use it until Toontrack release one, along with a DEMO SD3

View at DropBox https://www.dropbox.com/s/ed6c1hcgekq9g4k/Superior-Drummer-3-Manual.pdf?dl=0
Download https://www.dropbox.com/s/ed6c1hcgekq9g4k/Superior-Drummer-3-Manual.pdf?dl=1  

… if my baby don’t love me, her sister will !

thanks, you’re a hero !
Rhino

… and even with jump marks !

[profirhino]

@Charles said:
Scott

You guys should buy this library from Platinum Samples and re-distribut them. It is by bar one of the best libraries for hard rock drums available. 

perfectly agreed.
whatever it takes to get this gem up and running …
especially to get it to show up in the kit piece browser.
I don’t care who does it, and I could do witnout nice pix, but the functionality should not be crippled.
Rhino

[profirhino]

@Scott said:
How is a link to the online manual and how to save it offline and even print a hard copy not on topic? Sounds like a reasonable solution to those users without an online machine.

My studio machine is not online. I have downloaded the manual onto my laptop that is online.

As for giving Pop/Rock EZXs to users…maybe that will happen. I don’t know. I’m just the messenger. Not the policy maker. Like I said, contacting Toontrack directly via the FAQ and explaining your concerns is far likely to achieve the results you want.  

nothing personal, Scott, far from it.
the forum’s better than a support ticket, as here is actual discussion.
make no mistake, I value a strong opponent way more than a clueless claqueur …
I fight hard, but I try to listen closely to valid counter arguments too.
which does not automatically include all official company speak …

the link was not helpful, as what I wrote implies I’m already familiar with the online version.
and I also had explained before how the web version prevents dozens, maybe up to 100 images to be included.
It’s not un-mht’s fault (that’s the related Firefox addon), as it constructs a near perfect, browsable offline version, including working internal links (!), but ends up listing all those images as unobtainium.
makes you wonder how this geek stuff is supposed to work for the average user …
musicians don’t need to be computer nerds, and many of the best ones I know wouldn’t dream of combining internet and recording.
the solution would be so simple – keep that online thingy you’re so proud of, but add a proper downloadable pdf.
A pdf that is worthy of the high standards of the product, instead of promoting the circulation of hundreds of half-baked, almost working DIY versions.
You can always include that online link with the hint “you can always find the most recent version here”.
And finally, a pdf is valuable pre-purchase info too.

cheers,
Rhino

[profirhino]

@Scott said:
I’m not a programmer so I don’t know the technical reasons why the EZD1 libraries can’t be updated to work in S3. I’ve just been told then can’t be.

As for Evil Drums, again, I’m relaying the dialogue regarding the situation as it was explained to me by Toontrack. I really have nothing else to add. You can contact them directly via the FAQ section of the forum if you’d like to discuss it further with them.

Also, here’s a link to the S3 manual they can be browsed from any online computer

https://www.toontrack.com/manual/superior-drummer-3/  

may I politely suggest to read what I wrote, please ?
going by your own replies above, the EZD 1 library dilemma was solved by giving EZD 2 users access to that ominous Pop/Rock EZX, which again by your own words, loads fine in S3.0.
So no tech trickery is needed at all, just treat us few EZD1 + S3 users the same as the EZD 2 consumers and give us access to that Pop/Rock EZX too, easy, quick and only fair. Make it NFR if you want.
We won’t get any extra content that way, we only won’t get locked out artificially from content we paid for (and not least, helped make the company become what it is now. Hell, I got onboard with the S1 launch, and currently have 77 registered products in my account !)

and I explained in detail above and in the manual thread why there needs to be a pdf version for offline users, how downloading of the online help doesn’t work and how it would be way over the head of the average user anyway ?
So yet another link to that online thing is not helpful or on topic at all.

I think these are very reasonable requests, and super easy to solve too.
Here you are with what looks like a really solid, major update – so why not work out the few little kinks together with us customers, instead of following the reflex to brush off any and all justified criticism with strawman arguments ?
Hell, we’ve been in this same boat together for 13 years or more now, about time to talk straight.

peace,
Rhino

[profirhino]

no, of course I did not buy EZD 2.
why would I, I’m using the flagship, or so I thought.
how about a sound update that unlocks our bought content again, like you obviously did for the consumer product ?
going by what you wrote, it’s not a tech problem, only a licensing oversight that should be easy enough to resolve.

about Evil Drums, I stand by what I wrote.
Resolving this issue quickly is very much in Toontrack’s best interest as well, so this is not the time to point fingers.
I couldn’t care less about pictures, but Micah’s issue is a biggie.
don’t know if there are other hidden issues yet, still will be downloading for a few days.

at first glance SD3 seems to be a really healthy upgrade that addresses lots of age-old user complaints in pretty elegant ways, so why stop at 95% instead of going all Mercedes and fixing these annoyances, pdf manual, maybe one or two others, once and for all the way that benefits your users ?
small issues for you maybe, big arrrrrrrrrrrrrgh for us.

peace,
Rhino

oh, while we’re at it – that downloader thing not having an option for offline authorization caused quite some headscratching here, too.

[profirhino]

this is actually the best way to make sure only 2 or 3 users worldwide will end up with a usable manual.

I’m one of the very few old guys who have some experience with mht, helps me none when the website blocks around 100 images from downloading.
pdf is a gold standard everybody and their dog can use, don’t cheap out on such basic essentials.
especially as SD3 doesn’t even have a built-in help system …

My studio has no internet connection and will never have one, it’s a workplace, not a kiddie entertainment center.
So what am I supposed to do ?
write down every question that might come up, stop work, send the clients home, call it a day and look up the answer at home, without the software in front of me, and start from scratch the next day (if the clients come back) ?

unbelievable,
Rhino

[Author]

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