[Phil Buckle]

Hi Olof, The issue did persist for a week or so and then seemed to fix itself. As a matter of interest and perhaps coincidence, the problem went away when I updated Studio One to version 4.5.4 Build 54067.

I have no idea if this update had anything to do with the problem with SD3. I can now save presets and have them reinstate without issue.

Also worth noting is that at the same time as I was having this problem with SD3 I was also having a terrible and non fixable problem with Studio One 4.

After 2 weeks of sheer hell…..and many conversations with Presonus (even having them remotely check my computer) the problem was solved by going back to an older version of Studio One 4.

This is when I started having problems with S3. This problem stopped when I updated to the latest Studio One 4 release. Turns out that I was not the only one having problems with Studio One 4. The update also solved their problems.

But as I say, I really don’t know if it had anything to do with the S3 problem or it was just a coincidence. S3 is working as expected now.

Sorry I can’t be of more help.

http://philbuckle.com

[Phil Buckle]

@John said:
I hope all you guys writing in this thread have contacted Toontrack Support directly.
To get to the bottom of your specific download problems and if there are things that can be corrected at the CDN, it is important that all issues get properly logged and reported.

BR,
John  

Well contacting support did nothing to solve my problems. After I gave them the details they asked for I never heard from them again.
It took more than 3 weeks from the date of purchase for me to finally be able to download.

One day…..just before completely giving up and asking for a refund, I tried one last time and download speed was completely normal …….just like everything else I had been downloading during the whole period that SD3 would not download.
It finally downloaded.

And it’s great. Really great.

But that whole experience was very bad…..in fact, the worst I have had in my 30 years of internet downloading.
Toontracks don’t seem to give a……..

http://philbuckle.com

[Phil Buckle]

I’m hoping that the support team is back from holidays and that I will hear from them.

I paid for the upgrade almost 3 weeks ago.

I tried again to download today and my download speed is 22kbs…….yes you read that correctly.

BUT I just downloaded a 70 gig String library from Spitfire Audio and it took around 5 hours. No problems.

http://philbuckle.com

[Phil Buckle]

Registering my problems with Download Manager and slow download speeds. I have contacted support and they have referred me to their CDN.
I just downloaded Project Sam (a string library for Kontakt) and it took a couple of hours….average download speed of 3.50 mb/s

Trying to download my update to S3…..yet again…… I get a download speed of 120kb …..ha……ha….kind of funny.
Ok it’s been a week since I paid for this and there is no way I can download it.

Telling your customers that “there is something usually wrong with your ISP” is……as we say in Australia….a crock of shit.
Disingenuous at the very least.

Do a Google of “Toontrack slow download speed” and see what comes up. Interesting?

You guys seem to have a problem and you have had this problem for some time.

It’s now 2 days and I have not heard from your CDN. I paid for your product a week ago.

I am a patient but after a while, it runs out.

http://philbuckle.com

[Phil Buckle]

Ok. Kind of clumsy don’t you think? I remember using that old thing years ago.

If the customer wants to translate a midi map they have to instantiate another plug.
And EZ Drummer 2 is a brand new product.
And it’s 2014.
No midi mapping.
And every other drum plug I can think of has it on board.

They forgot……right?

http://philbuckle.com

[Author]

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