[Paddypaletti]

Thank you! Sorry for making such a wave, but I was getting a bit frustrated… 😉

1

Thanked by: Scott

[Paddypaletti]

Well I gotta say, leaving a support question – especially a pre-sales question – open for almost 4 months leaves me pretty speechless.

I was ready to spend major bucks in the sale now with 10 products lined up in my shopping cart. I WILL not support this product line any further now without any support. I am a bit sad.

Off to GGD I guess.. 🙁

[Paddypaletti]

I gotta say @Toontrack, for a pre-sales forum it is pretty disappointing to leave a simple question like this open for ~2 months. Does no one from support every look in here? That would be a very bad business decision.

I am still holding off on further major midi pack purchases until this is answered. I have numerous packs that I would be interested in lined up, but you are not getting any more EUR from me until I know what I am buying. I love the song structure categorization, awesome feature! But a little customer service would be nice.

 

Your individual sales pages for the packs are not very well structured, otherwise this confusion/question wouldn’t exist in the first place.

Another example: https://www.toontrack.com/product/metalheads-midi/

“…organized both as full songs as well as song parts so you can customize, dissect…” So does THAT mean the same as “Song structure categorization (intro, verse, pre-chorus, chorus, bridge, fills)” like listed for the 21st Century Metal? In the latter it is 100% clear.

 

[Author]

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