[Paul]

BEST ANSWER

Scott wrote:

I’m sorry for the inconvenience. I’ve forwarded this directly to Toontrack Support that handles the Webshop orders. Either someone will get back to you directly asap or I’ll let you know when resolved.

Scott, thanks for the communication about the bug/issue – and for your efforts to help escalate.

Support was able to manually add both SDX to my account, and I am now downloading both! I was not able to make epic John Bonham drums this weekend, but I will soon.

Having tried many similar products, I can say that Superior Drummer 3 is an amazing tool with incredible technology.

Thanks again,

Paul

1

Thanked by: Scott

[Paul]

Thanks for the very quick response Scott. I do appreciate the timely replies above.

I still do not have the products that I paid for. I have not heard anything from support. I cannot recommend purchasing through toontrack store.

Product = 10/10
Support = 0/10
Total = 0/10

Even with an awesome product, you cant make our customers feel cheated. I likely would have bought more expansions, but this is not good business.

I love the superior drummer product – but I cannot just give money away and get nothing in return. I do not want a refund or dispute the charge, I want the product I paid for. Unfortunately, Ive spent money that is ignored and I don’t have support, and I don’t seem to have options.

$399 + $358 = $757  Customers cant get support? Who do I need to talk with?  Because I am not an influencer, youtuber, or famous artist – I cant get assistance?

Is anyone at Toontrack willing to repair the issue? I should be making music instead of this.

I understand that problems happen. How we handle them and move forward is what is important.

 

[Paul]

Possible root cause to this error when it happens:

• My Paypal account email is not the same as my Toontrack account email.

Thanks, and I hope this is helpful.

[Author]

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