Olof
Moderator
If the SDXs are still installed, the paths are shown in the Product Manager in Details > Installation Info.
If your download location is on the same disk as where the SDXs were installed and the disk is in the APFS format, then the downloads and the installations share the same disk space (for the most part). That means that no disk space will be freed if you uninstall and keep the downloads. You would also need to delete the downloads to free up space.
Olof Hermansson - Toontrack
Coder
Workaround doesnt Works and have the Problem with the Orchestral Percussion
File ID: 3180
Operating system: Windows 10
Have you restarted PM?
Olof Hermansson - Toontrack
Coder
Also in this case, try to restart PM (or refreshing with cmd-R), because we have fixed something with the product/downloads data sent from the server.
Olof Hermansson - Toontrack
Coder
I’ve tried to purge the caches for that file now, hopefully it helped?
Olof Hermansson - Toontrack
Coder
It should be fixed now if you refresh the product list or restart PM.
Olof Hermansson - Toontrack
Coder
1
Thanked by: ShootieIt should be fixed now if you refresh the product list or restart PM.
Olof Hermansson - Toontrack
Coder
Hi,
You can ignore that. It is because of a temporary error with the PM server.
Olof Hermansson - Toontrack
Coder
1
Thanked by: alec3473There seems to be a temporary error with the server, so that PM is not getting correct info about some products. Are the affected products ones that contain multiple parts (such as Funkmasters EZX)?
Olof Hermansson - Toontrack
Coder
I am a PC user with windows 11 OS, for the past two months I have not been able to open the “Product Manager ” to check for update on my purchased instruments. Is there a KB for this issue.
Standing by…
Attached is the error from installer popup
Operating system: Windows 11
To fix this, I think you need to unistall PM using Microsoft’s triubleshooter tool https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Olof Hermansson - Toontrack
Coder
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