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[Olof Hermansson]

Try resizing the window (drag the three dots in the lower right corner) so it is smaller before you change to a larger scale.

Olof Hermansson - Toontrack
Coder

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Thanked by: Scott Eshleman

[Olof Hermansson]

Try “Restore MIDI Database” in Settings > Advanced, then restart the standalone and turn on webshop MIDI.

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

Hi,
It should be fixed now.

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

Yes, that’s caused by an issue in Americana (which we will release a fix for at some point). It should work with other libraries.

Olof Hermansson - Toontrack
Coder

• This post was modified 4 weeks, 1 day ago by Olof Hermansson.

[Olof Hermansson]

Which library is loaded?

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

tokewa wrote:

New Laptop 2026 Windows 11 :
Try to install from Product Manager, will not install (looks like it is installing, but disappears).
Try to open authorisation, but Toontrack do not recognize the Computer ID.

Operating system: Windows 11

It looks like you have not used the Product Manager application yet. Try installing it with one of the older installers included in the download.

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

Hi,

Please upload a dmp file (if you get a dialog about one having been created) and the song file, here or in a support ticket, so we can investigate why this happens.

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

Hi,

It should work if you use the Intel version of Studio One but not if you use the native ARM version. The standalone of EZdrummer 3 works.

Olof Hermansson - Toontrack
Coder

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