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I have this exact same problem.

 

My drive was filling up, I have 2x new 4TB drives that I am moving EVERYTHING over to.  Moving my Native Instruments and Spitfire libraries was so simple I can’t even describe it other than to say it took less than 10 mins to start moving over 3.5TB worth of samples.  Vienna Instruments was a lot harder but it was possible.  My Toontrack stuff on the other hand, it’s taken me a half day to read how to do this and it still doesn’t work.

 

On this thread, Toontrack keeps coming back to this link https://www.toontrack.com/faq/how-do-i-move-the-sounds-for-ezdrummer-2/ but that doesn’t work for me.  I don’t have any content in these folders and of course, the Product Manager app doesn’t provide any insight into where to find the installed sample directory on my computer and I don’t even know what files to search for in Windows Explorer.

To the Toontrack folks, your product SOUNDS excellent, I LOVE it.  Your ancillary software is not good, the Product Manager is basically useless and your directions in the FAQ are unhelpful.  If you keep hearing the same complaints from your customers over and over again you have two options.  You can do the right thing and fix the problem OR you can ignore the valid complaints from numerous customers and eventually, you will end up with such a bad reputation in the industry no one will purchase your products.

 

So instead of pointing me to a FAQ that doesn’t fix my (and most other people on this thread) issue, please let me know how to find the current sample location path if it is not in:

• MacHD/Library/Application Support/EZDrummer
•  C:\Program Files (x86)\Common Files\Toontrack\EZDrummer
• C:\Program Files (x86)\Toontrack\EZDrummer

Because I don’t have anything in either of the above Windows locations.  And then give us step-by-step directions on how to move these files to a new location (from the FAQ it sounds like we can just drag/drop that folder to a new location and everything will be fine but please confirm).

Thank you in advance

Operating system: Windows 10

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Thanked by: Brian

[Author]

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