[NorbitCleaverHook]

@John said:

Hi,

could you please specify what doesn’t work?
I just visited the page and clicked ‘Contact Support’ which brought up the form.

BR,
John  

Hello John thanks for replying. Eventually after trying again later on the form did come up, although I sent a message to support and the reply I got did not address any of my issues. They told me the download speed would vary depending on my location which is hardly helpful as it keeps running down and eventually stops. I would have to sit at the computer for days restarting the download every five minutes to have it finish. I wouldn’t have thought that living in Sydney Australia would be the kind of place I would expect to have issues with my location. I asked about a refund and was completely ignored in their reply. Today it running at 10 kbps while it IS running but I have to restart it constantly. I have done a speed test on my PC and its running fine. I wouldn’t have expected these kind of issues when I just spent 400 dollars. It does seem that others have been having the same problem for a while now so I would expect that you guys would have tried to correct this. I suppose I will await a reply from you tomorrow to find out what to do next but at this time I’ve spent 400 dollars on nothing. My next step will be speaking to Paypal to find out about a refund. Very disappointed.

[NorbitCleaverHook]

@John said:
Hi guys,

as I wrote in another thread, it’s better if you contact Toontrack Support directly if you have download problems, so they may investigate quicker if there’s anything they can do in the Toontrack end, which download location you’re nearest, etc.

https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.

BR,
John  

Your Contact Support does not work, what is going on. Clearly people are having issues John and it seems we are being ignored?

[NorbitCleaverHook]

I have just purchased Ezdrummer 2 Bundle and the download speed in toontrack product manager is super slow (16KB/S) eventually stops downloading at all. Seems that others have had this problem as well but I see no solution after reading forums. I tried to contact support but I am told that I am a robot even though I have checked the box. Then I am diverted to a screen that tells me to check forums. Am I being dodged by support?

[Author]

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