One additional thing that I noticed is that I still can’t log into Product Manager. The error message says that the user name or password was not correct. However, I can log into the Toontrack site and the support forum without difficulty.
This is how the error message appears. I tried entering Lamar Computer. It always comes back to this regardless of what I do. This is all the frustration I can handle for one evening. I’ll try again tomorrow. Thanks for your help, Scott.
When I click on the Red Authorize button, I get a screen that asks for Computer – ID and Computer Description. The section for Computer – ID shows XXXXX-XXXXX-XXXXX-XXXXX-X. When I enter the System Name/Device Name (which should be the same the Computer – ID according to Windows 10), it responds with Invalid Computer ID. Contact support for help.
That took care of that problem. Now trying to authorize the computer. Entered the Device ID into Computer – ID section, doesn’t work. I can’t believe that I’m having this much difficulty.
Thanks for responding, Scott. I misread the license #. Finally, I discovered my mistake, got in and downloaded the program. During the installation, I received an error message 1311. There is where I am stuck now.
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