[Michael Pitcher]

I got this to work.  What is being demonstrated here is familiarity blindness, if product managers think that there is anything intuitive about this install behavior (and the fix) they are wrong, fix the broken process with inaccurate output for the product installation with the Standalone failing to install but informing the user that it installed successfully. I am seeing this more and more in the industry (Are people losing the ability to read and sequentially track?).  The process to fix this behavior is to open Product Manager -> EZDrummer 2 -> show details -> select the latest update (EZdrummer 2 software up for macOS 10.10 or above) -> you may have to download or if the Download button is greyed out (probably from the previous download not being cleaned up) then click on the drop arrow next to the three lines to the right -> install (there is no “Customize” button here), then move through the procedure -> at the Installation Type step there is a “Customize” button and you can choose the plugins and/or standalone EZD2 for installation.  But you don’t have to do this, you can just proceed.  No update information is given at the end of the install but EZD2 is now installed -> verify in launchpad.    I really do like both EZD2 and SD3 but this user experience is broken and any Product Manager worth his or her salt would know this.  Treat your customers with respect and fix this in the next few sprints, as is it is a huge waste of our time.

• This post was modified 2 years, 11 months ago by Michael Pitcher.

[Michael Pitcher]

This is happening to me as well, a fresh install mac pro 2019 intel w/Big Sur – I have tried to install / reinstall EZD2 many times, it completes saying that it is successful and that the stand alone was added to the application/toontrack folder (it was and is not) nor is it in launchpad.  The Product manager even says that the standalone is not installed.  I would include a screenshot but this site does not seem to be taking my captures – typical cmd/ctl/shift/4, but won’t take when I paste.  Any way I have tried to reinstall restart apply updates about ten times now, what gives guys, I have spent thousands with you.  This is disappointing and really annoying.  Time to talk to QA?  Fix this quickly, please.

• The post has been modified 2 times, last modified 2 years, 11 months ago by Michael Pitcher.

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