[Inspector Ankardo]

As so many others, I came here to find out, what’s the matter there’s no upgrade price from SD2 -SD3. The result was quite astonishing. It is very hard to understand Toontracks strategy and how they will treat their customers. As referred many times in this thread, it is more like a rule, that a software company will offer an upgrade price at least over 2 generations until the next one will be published. Some (e.g. Steinberg and NI) will offer even lot better upgrade options.

Those, who refer to e.g. Microsoft’s  policy often forget, that they have very clear rules and information about the length of the support period (in Office for example it has been 5 or 7 years). You get normally upgrade prices over 3 generations and in the case of W10 it was free for W7 or later version users (at least, if used in private ). And upgrading from an old version does not mean it even have to be installed on your desktop. If you have the licenses, you will be eligible to upgrade. To put this in another way, it is not a question of technical support’s continuity, since you don’t necessary need a functional installation to upgrade (or at least you shouldn’t need…). It’s a customer’s service and satisfaction policy.

It’s both shame and pity for TR to go this way by ignoring their (possible) loyal customers. Have to clean up and back up old projects made with SD2 and think in a new way in the future.

—ank—

[Author]

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