[Martin Burrow]

Petter wrote:

Hi Martin,

Are you trying to attach a large file? We were able to reproduce the issue by attaching a 200MB video and we’ve reported the issue to our web development team. Please try sending the form without any attachments.

Hi Peter,

I was attaching an MP4 video but it was only 49.2 mb.  In the meantime I will try sending in the support request without the attachment and send the link to the report I’ve just posted on Superior Drummer 3 forum.

UPDATE: I managed to send in the report without the MP4 video attachment so there must be a problem with attachments although mine was less than 200 MB.

Thanks,
Martin

Asus Maximus X Code, Intel i7 8700K, 32GB DDR4 2400Mhz, Samsung 970 EVO NVMe M.2 500gb SSD System Drive, 1 x Crucial 960gb SSD A/V Drive,1 x Crucial 960 1x 512 Samsung SSD Samples Drives, RME Raydat, Windows 10 x64, Philips 40" 4K BDM4065, 1x Gigabyte GTX 960 2gb,
Samplitude ProX5 & Sequoia 16 beta.

• This post was modified 7 months, 1 week ago by Martin Burrow.

1

Thanked by: Petter

[Martin Burrow]

Scott wrote:

Ok. I’ll forward to my colleagues.

Thank you Scott,

In the meantime I’ve posted the information on the Superior Drummer 3 forum as well.

https://www.toontrack.com/forums/topic/cuban-latin-percussion-ezx-drag-and-drop-of-certain-midi-grooves-problem/

Asus Maximus X Code, Intel i7 8700K, 32GB DDR4 2400Mhz, Samsung 970 EVO NVMe M.2 500gb SSD System Drive, 1 x Crucial 960gb SSD A/V Drive,1 x Crucial 960 1x 512 Samsung SSD Samples Drives, RME Raydat, Windows 10 x64, Philips 40" 4K BDM4065, 1x Gigabyte GTX 960 2gb,
Samplitude ProX5 & Sequoia 16 beta.

[Martin Burrow]

So I restarted my computer and restarted my router. Tried sending it using Microsoft Edge. Still no luck. ISP is Vodafone.

Regards,
Martin

 

Asus Maximus X Code, Intel i7 8700K, 32GB DDR4 2400Mhz, Samsung 970 EVO NVMe M.2 500gb SSD System Drive, 1 x Crucial 960gb SSD A/V Drive,1 x Crucial 960 1x 512 Samsung SSD Samples Drives, RME Raydat, Windows 10 x64, Philips 40" 4K BDM4065, 1x Gigabyte GTX 960 2gb,
Samplitude ProX5 & Sequoia 16 beta.

[Martin Burrow]

Hi Scott,

I tried sending it twice yesterday and twice today with no luck. I’m in London UK. I will try a different browser.

Cheers,
Martin

Asus Maximus X Code, Intel i7 8700K, 32GB DDR4 2400Mhz, Samsung 970 EVO NVMe M.2 500gb SSD System Drive, 1 x Crucial 960gb SSD A/V Drive,1 x Crucial 960 1x 512 Samsung SSD Samples Drives, RME Raydat, Windows 10 x64, Philips 40" 4K BDM4065, 1x Gigabyte GTX 960 2gb,
Samplitude ProX5 & Sequoia 16 beta.

[Martin Burrow]

Same here on Windows 10. I tried several times last night with negative results.

Asus Maximus X Code, Intel i7 8700K, 32GB DDR4 2400Mhz, Samsung 970 EVO NVMe M.2 500gb SSD System Drive, 1 x Crucial 960gb SSD A/V Drive,1 x Crucial 960 1x 512 Samsung SSD Samples Drives, RME Raydat, Windows 10 x64, Philips 40" 4K BDM4065, 1x Gigabyte GTX 960 2gb,
Samplitude ProX5 & Sequoia 16 beta.

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