[Mark Anders]

Regarding lower revenue. To me, the bigger issues is all of the extensions, whether MIDI or EZX/SDX.  I get sales emails on a weekly basis with all of these extension packs. They look great. However, I have been converted from a customer to a former-customer, and as such have no reason to buy anything more from Toontrack.

That to me is the biggest mistake for them. It would be one thing if it was a 1 time purchase, but to have the upgrade be the thing that allows you to keep buying more products, why they would not do everything to keep you as a paying customer is mind boggling.

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Thanked by: ilter and Bartholomew Boge

[Mark Anders]

Of course the mind boggling thing about this is that I constantly receive emails for sales on EZX and SDX and if you go to Toontrack.com, the lead story is the summer sale. Given the amount of expansions, both EZX and SDX, you would think that most of the money Toontrack makes is from those.

Why on earth would the not want to keep us as customers?  For attempting to squeeze an extra $200 or so, which didn’t work, you’ve lost us as customers who are going to stock up for the summer, for christmas, etc.  It seems unbelievably short-sighted.

I did send in a “support request” as has been advised, so that decision makers see it. I didn’t get a response.

• This post was modified 5 years, 6 months ago by Mark Anders.

[Mark Anders]

I too am really angry about this. I own both EZDrummer and Superior Drummer 3 along with a number of EZX and Superior Expansions. I did receive the emails regarding upgrading but at the time, I had a family illness that I was focused on and was not playing any music at all. I did think at the time, though, that the way the emails were written were just incredibly rude and showed a complete disregard for their customers.  Why upgrade NOW?

The Superior Drummer 3 Upgrade will be discontinued since Superior Drummer 2 no longer is supported, updated or available for purchase (which in effect means it will become obsolete and cease to work on numerous platforms at some point in time).

WTF? Give us your money NOW because we’ve stopped supporting the product that you paid hundreds of dollars for and it’s going to break? I can’t think of another software company – or any company – that treats it’s paying customers so badly. It would have been better to never offer the upgrade than to make it time limited, especially when you continue to offer a discount to non-paying “customers”.

I also own EZDrummer 1 and was excited about the upgrade to 2. However, at the time, I wasn’t sure whether to invest in upgrading it or waiting for the SD 3 upgrade to see what features it had. Of course, they discontinued the upgrade for that in Dec 2015 and didn’t upgrade SD until 2017.

Like others, I may purchase again if there’s ever a sale. Or more likely not. Regardless, under no circumstances will I EVER consider buying any of their EZKeys, EZMix or Midi Packs. F**K YOU Toontrack. Really, F**K YOU!

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Thanked by: Brian Clifford

[Author]

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