[Johnny Crash]

[Johnny Crash]

@Scott said:

You can contact Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott, Unfortunately this is not about support or any of my products. I am trying to relay information about something that your company would be concerned with and I don’t want to explain it here due to the nature of the issue. Surely you have just a general info mailbox I can send something to?

[Johnny Crash]

@John said:

Hi,

Toontrack software does not require an iLok, it uses a challenge/response type of Authorization.
Installers on Mac contain all supported formats and they install to the correct locations.
Just download the latest versions from your Toontrack account (with the exception of your Superior 2 Sound Libraries) and install on your new computer.

Hi John,
Thanks for the response. First I should say “Doh!! I knew that!!” I am so iLok centric that it didn’t even occur to me. I guess the real question is: How many installs do I have because Pro Tools is on a Tower and I am starting to work a lot more on my laptop. So will Toontrack allow me to authorize a second install on an additional CPU. (Keeping in mind that I am only able to use one computer at a time and when I have moved all my sessions over from Pro Tools I likely won’t need it).

Here’s the funny part. Maybe you can answer this question? I have a license for PS1 v.1 but the original installer was screwy and installed everything all over the place. After several rounds of support with Presonus I got the system working with a different installer they provided however it didn’t install the 3rd party stuff correct. Then TV season started and I had to roll with my Pro Tools rig so I didn’t figure it out until I finally got time to do some tutorials again and by then they had released the next version. Adding to the frustration the version I got was already old so out came S1 v.2 then S1 v.3 they tell me there’s nothing I can do and I should just buy an upgrade.

So John if I could prove to Toontrack that I have a fully licensed version and I am the owner would they honor the license?

So I am trying to recall if Superior needed the iLok as well or were you thinking I was using the software on the same CPU?

I hope this post is coherent.

[Johnny Crash]

Gseshleman, I understand the limitations of EZD. I understand the power of SD2. I also understand they are totally different products. However It’s a necessary feature that should be in SD2. SD2 has midi packs and the product is sold on the basis of having those as a “feature”.

If there is anyone else who agrees I think they should chime in and post their statement of agreement here. I would hope that TT will work on features that it’s users want. When I get a request for a piece of music to sound like [insert commercial song title here], I want to be able to zero on on the grooves that will get me there as soon as possible. Certainly there are other composers here who also must present deliverables within a very short deadline. It also seems silly to me to spend over $1,000 on software and then need to spend an additional $179 just to do a search.

[Johnny Crash]

John / Gseshleman:
Thanks to you both for reaching out. The problem is resolved. I did get help from one of your comrades. However this whole process is not conducive to expediency. I ended up re-installing the product and not doing any updates as the updates rendered my setup to a non-working state.
Thanks,
J.

[Author]

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