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[John]

Hi,

there is no attachment, could you please try posting it again?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi Rob,

I can see the products from your purchases in your Toontrack account as Auto-registered, so you should be able to access them via the Product Manager application.
All purchases except the last one where the Payment is ‘On Hold’, which I don’t know why it is. I would recommend creating a Ticket with Toontrack Support directly via any of the FAQ pages (Contact Support button at the page bottom).

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

normally I think you would get a reply within 24 – 48 hours depending on weekday and where you are located (time zone) but it could take slightly longer now during the holidays.
Unfortunately, your matter of ordering the wrong products can only be handled by Toontrack Support.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

if you are using the Product Manager application and not Custom installing anything, i.e. using Default paths, not moving anything manually, etc. there really shouldn’t be any issues.
Are you sure you ran the separate installer for the Core Sound Library?

This FAQ can help with most of the files, folder and paths questions:
https://www.toontrack.com/faq/where-are-my-files-located/

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

some servers were down during the weekend causing authorisation problems but it has been fixed now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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