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[John]

Hi Neville,

questions about what is or isn’t in development will never be answered in the Forum due to several reasons but Toontrack always take requests and feedback posted here into consideration.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Michael Roberts wrote:

I’m also having this issue – downloaded the trial of EZD3 but it said it had already expired. Apparently it was trialled a couple of years ago, but I’ve no memory of ever trialling it.

I’ve been waiting for support to get back to me for a few days, but haven’t heard anything yet. I know it’s the holiday season, so people may not be working, but I’m worried that the current deals will end before I’ve had a chance to trial the product 🙁 I’ll only need a day or two to trial it. Surely someone can help??

Hi,

unfortunately Forum Tech advisors can’t help you with that particular issue, only Toontrack Support can do that.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

GWDrums wrote:

15dec24: Created and account, downloaded Toontrack PrdMngr, downloaded ED3, tried to launch get the error code “sound library issue” tried rescan and restart no change!  Mean while my 10 day trial is evaporating and no chance to evaluate this product.

The competition is looking better everyday!

How about some help Toontrack.

Hi,

did you also download and install the Core Trial library? Without a library the software doesn’t work as expected.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Ezdrummer666666 wrote:

Everyone is having the same issues, seems pretty fishy.

Well, that depends on what you mean. Most of the people posting in this thread did only install the software and not any library which, of course, would make the software complain.
The Authorisation issue is something completely different but I am not sure it had anything to do with fish.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi stelios,

things *should* get rectified on Monday but if not, get back here or create a Ticket with Toontrack Support directly via any of the FAQ pages (Contact Support button at bottom of page).

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

that is not the intended use for the Tracker, so to mix in the original audio (or any other sound source) you would need a DAW of some kind.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

“same problem” is a bit wide considering this thread is mostly about the EZdrummer 2 standalone not being installed. Your problems seem to be about corrupt libraries?

Anyways, this is pre-sales and not support, so I am closing this thread now and ask you to please post in the EZdrummer Help section instead:
https://www.toontrack.com/forums/forum/ezdrummer-line/ezdrummer-help/?view=all

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Great, thanks

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

are you saying that the products (except the one ordered Dec 23) do not show up in the Product Manager application, even after a reboot/refresh?
I see them in your account, so they should be accessible via the PM app. Apart from that my recommendation is still to create a Ticket with Toontrack Support directly.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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