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[John]

Michael Roberts wrote:

I’m also having this issue – downloaded the trial of EZD3 but it said it had already expired. Apparently it was trialled a couple of years ago, but I’ve no memory of ever trialling it.

I’ve been waiting for support to get back to me for a few days, but haven’t heard anything yet. I know it’s the holiday season, so people may not be working, but I’m worried that the current deals will end before I’ve had a chance to trial the product 🙁 I’ll only need a day or two to trial it. Surely someone can help??

Hi,

unfortunately Forum Tech advisors can’t help you with that particular issue, only Toontrack Support can do that.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

GWDrums wrote:

15dec24: Created and account, downloaded Toontrack PrdMngr, downloaded ED3, tried to launch get the error code “sound library issue” tried rescan and restart no change!  Mean while my 10 day trial is evaporating and no chance to evaluate this product.

The competition is looking better everyday!

How about some help Toontrack.

Hi,

did you also download and install the Core Trial library? Without a library the software doesn’t work as expected.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi rushfan,

what Shootie is getting at is that if there is CC data recorded from the e-kit, you will not get expected results remapping articulations or dragging notes to specific articulations in the Grid Editor. If your drummer has recorded the HH with an e-kit, selecting the right MIDI Preset in Superior Drummer 3 should yield expected results with un-altered performance.
If the note triggers are for the Edge and Tip Trigger notes, the HH CC data takes care of the correct openness.
Re-Learning MIDI notes in the MIDI Mapping Property Box on the DRUMS page would be opening a can of worms for you, I suspect.

BR,
John

John Rammelt - Toontrack
Technical Advisor

2

Thanked by: rushfan and Shootie

[John]

Hi,

from what I can see in your screen shots, you are first boosting the Output Faders in the SD3 Mixer +12dB, then you also have the Gain fader on the Bounce page set to +12dB.
The Bounce process recognises a significant overshoot in volume and backs the Gain fader down -18,9dB to avoid distorting audio files before it makes another Bounce.
Leaving the Mixer Output fader at unity and the Bounce Gain fader at 0 would likely produce a Bounce with good levels.
As for what level is “correct” in a DAW and Song, it depends so much on context but it is what you have your DAW for, to mix and set levels correctly. If you have received e.g. guitar tracks from someone else that have them individually squashed against digital zero, the right move is to lower them instead of trying to raise the volume of the drums to compete with them.

BR,
John

John Rammelt - Toontrack
Technical Advisor

2

Thanked by: Bear-Faced Cow and Brad

[John]

Ezdrummer666666 wrote:

Everyone is having the same issues, seems pretty fishy.

Well, that depends on what you mean. Most of the people posting in this thread did only install the software and not any library which, of course, would make the software complain.
The Authorisation issue is something completely different but I am not sure it had anything to do with fish.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi stelios,

things *should* get rectified on Monday but if not, get back here or create a Ticket with Toontrack Support directly via any of the FAQ pages (Contact Support button at bottom of page).

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Melody Valentine wrote:

In Windows this feature produces a pdf with all but the first column of the display cutoff. This happens even if you select landscape mode in the print options. So yes, that button is there, but it’s functionally useless.

Has anyone else had this question asked and adequately answered in the past couple of years?

Operating system: Windows 10

Hi,
on Mac this works as expected but I can see that using the ‘Microsoft print to PDF’ driver cuts off the content. A quick Search reveals that this problem seems widespread with a lot of Windows programs and the Microsoft print to PDF driver. Do you have any other print to PDF drivers available to you?

I will forward this to my colleagues.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

that is not the intended use for the Tracker, so to mix in the original audio (or any other sound source) you would need a DAW of some kind.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

“same problem” is a bit wide considering this thread is mostly about the EZdrummer 2 standalone not being installed. Your problems seem to be about corrupt libraries?

Anyways, this is pre-sales and not support, so I am closing this thread now and ask you to please post in the EZdrummer Help section instead:
https://www.toontrack.com/forums/forum/ezdrummer-line/ezdrummer-help/?view=all

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Great, thanks

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

are you saying that the products (except the one ordered Dec 23) do not show up in the Product Manager application, even after a reboot/refresh?
I see them in your account, so they should be accessible via the PM app. Apart from that my recommendation is still to create a Ticket with Toontrack Support directly.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

I would say this mostly depends on exactly how you are boosting the OH volume and which preset you are using?

Are you turning up the OH Fader in the mixer? Are you using any plug-ins on the OH Fader? Have you raised the HH volume in the OH channel and turned the other instruments down? Have you turned the HH Instrument level up (Level Property Box) on the DRUMS page?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

there is no attachment, could you please try posting it again?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi Rob,

I can see the products from your purchases in your Toontrack account as Auto-registered, so you should be able to access them via the Product Manager application.
All purchases except the last one where the Payment is ‘On Hold’, which I don’t know why it is. I would recommend creating a Ticket with Toontrack Support directly via any of the FAQ pages (Contact Support button at the page bottom).

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

normally I think you would get a reply within 24 – 48 hours depending on weekday and where you are located (time zone) but it could take slightly longer now during the holidays.
Unfortunately, your matter of ordering the wrong products can only be handled by Toontrack Support.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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