John
Moderator
Topics Started: 229
Replies Created: 13026
Has Thanked: 356
Been Thanked: 1151
Email: john@toontrack.com
JohnHi,
some servers were down during the weekend causing authorisation problems but it has been fixed now.
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnCan Toontrack help me with some authorization issues, please? I would like everything to be reset to scratch, so to speak. As for now I´m receiving messages regarding all my Toontrack stuff saying: “Authorization failed. The server said unknown error”
Hi,
some servers were down during the weekend causing authorisation problems but it has been fixed now.
BR,
John
John Rammelt - Toontrack
Technical Advisor
1
Thanked by: BradJohnHi,
some servers were down during the weekend causing authorisation problems but it has been fixed now.
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnHi,
some servers were down during the weekend causing authorisation problems but it has been fixed now.
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnHi,
when it comes to the Auth issues, some servers were down during the weekend but it has been fixed. Did you make sure to follow my advice about clicking ‘Customise’ during installation to make sure the Standalone is checked?
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnHi Jason,
you wouldn’t be downloading from Sweden but the server nearest to your location. If you keep having download speed issues with PM, better contact Toontrack Support directly to investigate if there’s something that can be solved in the Toontrack end.
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnHi,
please select the ‘Customise’ option during installation and make sure the Standalone is checked.
BR,
John
John Rammelt - Toontrack
Technical Advisor
1
Thanked by: bh39302JohnHi guys,
there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.
BR,
John
John Rammelt - Toontrack
Technical Advisor
Johnhi i cant authorize my ezmix 3, i bought ezdrummer3 and it works well but this ezmix i cant authorize it
Operating system: macOS Sonoma (14)
Hi,
there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnHi guys,
there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.
BR,
John
John Rammelt - Toontrack
Technical Advisor
1
Thanked by: bh39302JohnHi guys,
there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnOK and where exactly in the process do you get this error message? Would it be possible to provide screen capture?
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnHi,
please use the Toontrack Product Manager Application.
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnHi,
the EZD3 Core library installer should indeed let you Customise the location for the Sound Library and MIDI repository.
If they are already installed, you can follow this FAQ to permanently move this location:
https://www.toontrack.com/faq/how-do-i-move-my-sound-libraries-expansions-to-an-external-drive/
BR,
John
John Rammelt - Toontrack
Technical Advisor
JohnHi,
please use the Product Manager Application, not the web interface.
BR,
John
John Rammelt - Toontrack
Technical Advisor
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