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Viewing 2 replies - 1 through 7 (of 7 total)
  • Replied January 6, 2018 at 23:52 in reply to: The “real” product is not installed – only a limited preview is installed #2001728
    Joe
    Participant

    Great, I’ll give it a try. BTW, I received an email notification of your post this time. Weird that I didn’t get one for your first post. I checked my spam folder and it was not there so I’m not sure what happened. Anyway, thanks for your help. I’m currently installing SD3. Once it is complete I’ll try what you suggested.

    Regards,

    Joe

    Replied January 6, 2018 at 22:28 in reply to: The “real” product is not installed – only a limited preview is installed #2001725
    Joe
    Participant

    Hi Olaf, thanks for your reply and sorry for my late reply. I thought I had checked notify by email when an answer was posted but didn’t receive anything. I had an issue with my SD 2 some time ago and someone in support had me install all my files to my desktop to resolve it. Since then everything has worked fine except for this install and update. THeYes there are two paths indicated and the Preview is not located in the Desktop folder for my SL-NYVol3. Please see the screenshots you requested:

    Screen-Shot-2018-01-06-at-4.16.49-PM.png

    Screen-Shot-2018-01-06-at-4.16.49-PM-1.png

    Thanks for your help,

    Joe

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