[Jaime Pechler]

Okay, the status of my payment is now succesfull.
I do not have an order number / order confirmation.

After the purchase I received nothing and my account still says I have no available items.

[Jaime Pechler]

I’ve purchase from the webshop today. I did however noticed my payment is on reservation. Maybe that is why toontracks didn’t confirm the purchase.

I’m based in the Netherlands, so maybe it takes longer to transfer?

[Jaime Pechler]

Hi Scott,

As the others stated above, I also did not receive my purchase.
Around 18.00 today I’ve purchased toontracks hip hop, but I did not receive an email containing a serial code.

Could you look into this for me?

Thanks in advance!

[Author]

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