[James Gardiner]

I found on the “questions” page something about the authorizing not working. I think what happened is somehow Toontrack thinks I have a different computer now that I did a full restore. I did the reboot when you are going to sell your computer and you want nothing on it. I know the computer keeps the same serial number but somehow Toontrack shows a different number than the one my computer showed just before i wiped it clean. I copied it before i wiped it and the one showing up on the Toontrack box shows it is differnent.

[James Gardiner]

I totally appreciate your help and input and it is exactly what I am going to do. I feel like Luke skywalker and I want to call you Obi One.

1

Thanked by: drumjack52

[James Gardiner]

Well you both said to wipe it clean and I know I have to do that. I just down know how and I don’t have windows to reload. I currently have a few “how to reinstall windows” youtube videos up but have not watched them yet. For me I went 3 months without recording anything because my old computer was not working. I FINALLY  have a new computer that is glitchy as hell but works and to shut it all down again is hard, but I am going to do it. it also takes a long time to download all the software and plugins from all of the places that I JUST downloaded it from onto  the new computer. So its like putting a dog down, you know its time but you want to but you just can’t bring yourself to do it this moment. :O

[James Gardiner]

It has a second D drive at 4TB for holding all of my recordings and it is empty right now. I paid a guy  on ebay to build it, he sells recording computers, new. This one has the i9 motherboard so that my Apollo 8 will work with the windows machine. I think he just went a little overboard with adding so many programs. It had 9 DAWs when I first got it. I removed 4 of them so far. I will store my sessions on the D drive. I would love to wipe it clean and start over for sure. I just hope that it doesnt mess up the fact that right now it works with the apollo 8. Windows and the apollo do not usually work well together. So the goal here is to preserve the fact that almost each time i turn the computer on the apollo is recognized by the computer.

[James Gardiner]

I think that is what I have to do at this point, a full reboot. To clarify here, only my Cakewalk crashes ever hour or so, not my computer. And my C drive says 1.67 TB used and 2.04 TB available, so I put that down wrong in the last message. They say as long as more than half of your drive is free you should be good but to me, it seems like 1.67 TB uses is a LOT of stuff on there. I think I have to find someone to jump on this computer and try to clean it up and remove and adjust it. I think at that point if it does not work to get the bugs out, i will do a full reboot.

(Does your computer have a built-in audio I/O?) I don’t know, I don’t think it does from the surfing around I have done it does.

 

[James Gardiner]

Hi John,

Thank you for helping me again. I will reach out to the guy who sold the computer and see if i can get him to do remote access and do it. I don’t have anything on the computer that he can have access to, other than some half started cheesy songs.

)Alternatively, you can delete the contents of C:\Program Files (x86)\Common Files\Toontrack\EZDrummer and then re-install any EZdrummer EZX and Toontrack MIDI you do have licenses for. This may still leave references to products you do not have licenses for but *shouldn’t* pose any problems.) I set a restore computer point last night, then today I started this process of taking out the files from his midi packs. I will see how it goes, if it causes problems I will go back to the restore point and at least be back to where I am now. Thanks again for helping.

 

James

 

[James Gardiner]

drumjack52 wrote:

James Gardiner wrote:

Hi Jack. I am using windows 10. The log in only appears on Superior drummer, the interface itself has a dialog box pop up and it asks for email and password. I am not using it stand alone, only in Cakewalk. I have the license for about 20 midi packs but the previous owner has about 50 or more on there. No audio from anywhere else.

Reply To: Two Superior Drummer accounts on one computer version: 3.3.7
Operating system: Windows 10

I have never had to do any kind of login in SD3. The only login is for the Product Manager. There’s a question I asked and you didn’t answer – do you have a license for SD3? Try running SD3 in standalone mode. Do I understand you right and you’re not getting any audio from anywheres on your computer? From any program? Are you by any chance allowing the systems sounds to access your audio I/O? Are you using a regular audio interface or what? Try disabling the system sounds and see if you get audio from Cakewalk. Windows doesn’t like to share the audio I/O between programs. It can be done but as I haven’t had to use Windows in ages (I’m on a Mac) I don’t know that method. BTW my first daw s/w was Cakewalk Sonar on a Toshiba Satellite 1955 laptop decades ago.

Unless the previous owner transferred the licenses over to you you’ll not have access to anything he put on the machine – only your own stuff. You’re going to need his password and email to de-authorize his previously installed s/w. There actually is a way to get out of the mess you have but you’ll need to take a trip through the Windows Registry and that ain’t a job for the faint-hearted.

Thank you both for helping, it is very relieving when you are frustrated. 🙂  (do you have a license for SD3?) Yes, I own Superior Drummer 3 and EZ Mixer 3 and about 20 Ez and Superior midi packs. I downloaded the Product Manager first, that is what I use to load up all of my midi packs onto the computer(screen shot added)  I didn’t realize the guy who built this computer for me put Toontrack on it, it was when I opened Superior up and to see if my midi packs were in there. I saw a ton of other midi packs that I never purchased.

There is only one one Product manager on the computer and it is attached to my account. It was when I choose one of the drum packs on Superior that was not mine that I was prompted for email and password for Toontrack. When it was the wrong email and password, the “audio engine has failed” box appeared in the bottom corner of the Superior box and there was no longer any sound from the kits.

(Do I understand you right and you’re not getting any audio from anywheres on your computer? From any program?)  I am getting audio from stand alone and in the DAW, it is just every few days the “audio engine stopped” message kicks on and there is on sound for the SD. If I close down the DAW and open it up most of the time SD will work again.

(Are you by any chance allowing the systems sounds to access your audio I/O? Are you using a regular audio interface or what? Are you using a regular audio interface or what?) I am using an Apollo 8x and I am running everything in and out through that. I have sound everywhere now, it just stops when the audio engine warning comes on.

(BTW my first daw s/w was Cakewalk Sonar on a Toshiba Satellite 1955 laptop decades ago) THIS is so awesome. I was about 20 something when my boss bought me a Toshiba Satellite and he put Microsoft Project on it for me, i was a construction project manager at that time. I had no idea they had DAW back then. Was Sonar really buggy or did it work pretty well at that time?

(Unless the previous owner transferred the licenses over to you you’ll not have access to anything he put on the machine – only your own stuff. You’re going to need his password and email to de-authorize his previously installed s/w. There actually is a way to get out of the mess you have but you’ll need to take a trip through the Windows Registry and that ain’t a job for the faint-hearted.) I AM faint hearted. I think this guy builds computers for recording and puts all this on there to sweeten the deal. I see now that it comes with a price. I never had any issues ever with Cakewalk, but this computer, every 20 minutes there is some kind of new issue and it crashes. I am almost ready to do a factory reset and wipe it all off and start over. He has about 36 million plugins and DAWs on this machine. The C drive is 2 TB and he has 1.6 TB used up right out of the box.

 

 

Reply To: Two Superior Drummer accounts on one computer version: 3.3.7
Operating system: Windows 10

[James Gardiner]

Hi Jack. I am using windows 10. The log in only appears on Superior drummer, the interface itself has a dialog box pop up and it asks for email and password. I am not using it stand alone, only in Cakewalk. I have the license for about 20 midi packs but the previous owner has about 50 or more on there. No audio from anywhere else.

Reply To: Two Superior Drummer accounts on one computer version: 3.3.7
Operating system: Windows 10

[James Gardiner]

Hi Scott,

Let me just say you are the best, I am no a lot of forums for recording software and I always think that you are the most patient and helpful and fast responder out of all the forums.  I tried to add a screenshot but the box to add to is not really able to for me. It has some kind of box for “Source” but I can’t find the way that you add it.

It is working now, I found a way around the issue. When you click on “install” in “manager” windows opens a box to allow you to give access to this action. If the color in the top of this box is yellow, and you click “allow” nothing happens at all. But, if you are in the box with yellow and you click on “show more detals” and then click on “change when these notifications appear” it will bring up the same allow box again, but this time the color is blue on the top banner of the box, and it will allow you to download. SO thank you for helping.

James

Operating system: Windows 10

1

Thanked by: Scott

[James Gardiner]

So I am reading though here and I am not sure if I have to purchase the same midi packs a second time. My recording computer stopped working, so I purchased a new computer for recording from someone who sells computers just for recording on Ebay. He has loaded a LOT of Superior Drummer midi packs on the computer already, but he does not have the ones that I have purchased that are on my old computer. I logged in to Product manager on my new computer and I was able to download one successfully but the others go as far as the message box to allow the install and nothing happens once you click “allow”. Do I have to purchase the same midi packs each time I get a new computer?

Thank you,

James

[James Gardiner]

Okay, it is back, i had to restart my computer a third time but it is all back including the new Decades. Thank you J0hn for helping out.

[James Gardiner]

I tired again and now all of the folders for all of the midi packs have an orange folder and a question mark on them, none of them show the midi samples now. I wonder if its something with my computer. This is frustrating. I am clicking on ‘add data” and it looks like something is downloanding but not showing. same with “Show web shop midi”.

• This post was modified 7 months, 3 weeks ago by James Gardiner.

[James Gardiner]

Hi John,

Thanks for helping. I tried that and  no luck. What I notice that is different since I downloaded Decades last night is that when SD3 is opening now, it stops and shows this menu of activities that it is doing with bullet points and check marks, like a computer looks during start up, but it says something about “downloading midi” last on the list of about 4 things it is doing. I never saw that before when it opened. I rebooted my computer but it still does this. This happened once before with the Orcestral download but i don’t remember how i got the midi to load up eventually.

[James Gardiner]

Brilliant idea for the way to buy it for someone else. Thanks so much.

[James Gardiner]

Hi John, yes, that was the first thing, to check the version. I had updated to the newest version just after I downloaded the packs. I think I would of have to have run the installer because I purchased the 6 pack bundle and all the other 5 packs are on there. What is the fix now, is there a way to reinstall Soundscapes? The sad part is, that is really the one pack that I came to buy.

SIDE QUESTION. I want to buy my son EZ Mixer for his birthday, is there a way to get a “gift card” for Toontrack?

• The post has been modified 3 times, last modified 6 years, 5 months ago by James Gardiner.

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