[Larry Seals]

Well I haven’t been as frequent a visitor as I should have been. The drummer I’d been working with for most of my studio work recently moved away so I’m back to using virtual instruments to fill the void for composition and recording.

As to the Web site design, it’s better than some but I have to say that those big red buttons labeled “PC” and “Mac” on the My Products page didn’t exactly scream “download software here!”. The links in the table at the bottom are what most would relate to I think.

Anyway, the download, install and upgrade were successful and I gave it a quick whirl before turning in last night. Looking forward to the holiday downtime to experiment with it and make some music…!

[Larry Seals]

OK – color my face red. Didn’t see it right in front of me (if it had been a snake I’d be dead).

And this after I called Musician’s Friend customer support too…good grief.

Scott – thanks for pointing me in the right direction. I appreciate your patience…

[Larry Seals]

Follow up to my own message:

So I purchased a copy from Musician’s Friend who then e-mailed me the serial number. I logged into my TT account and downloaded the software however I was concerned that the ZIP was only 3.4MB in size. It had an enclosed executable named updater.exe which gave me a clue that there might be a problem. Sure enough, when I run updater.exe it informs me that “The product relevant to this update cannot be found”.

It appears that I purchased an update…? I own EZDrummer (and have the Cocktail Kit) but it appears that somewhere along the line I was sold an update for the Nashville Kit instead. Any ideas on how can I get the full product that I thought I purchased?

[Larry Seals]

Ho, Ho, Ho, indeed…! Thanks for the quick response!

Curiously, I had checked both Musician’s Friend and Sweetwater (along with Guitar Center and American Musical Supply) and while I found the EZX package listed at a couple of them, they had them at the list price (well, $79.99 anyway). I didn’t use Google – I used their site’s internal search so perhaps that was it.

Anyway, order placed at Musician’s Friend and awaiting verification for download – thanks again!

[Author]

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