I also have found it very very difficult to contact toon track. There is no other way apart from this Toontrack forum page it is terrible service.
This was not the case on you tube tutorials and when purchasing the system was flawless.
IS this because they were taking my hard earned money ?
After filling in the support form, adding in all my serial numbers from my logic pro x , and serial numbers for the toontrack EZ drummer purchased programme – then adding photos just to find the captcha threw me out right at the end