[FawkMe]

I mean does anything work??

[FawkMe]

ToonTrack, you have SERIOUSLY CONCERNING issues here. I mean, look at all these customers who are experiencing all these issues!! And I am unfortunately one of them. Shouldn’t this tell you something? Like maybe it’s time to re-think your authorization procedure?

I can’t install your (anything but) EZ software because a) I don’t have a second computer to facilitate the off-line part of your auth requirements, and b) your Product Manager software doesn’t manage anything other than to drive your customers into a fit of frustration. Put quite simply, I seem to be woefully unable to authorize software that I shelled over my hard-earned money for. I have tried nearly a dozen times now and… nothing. Zero.

Your authorization process is truly one of – if not THE most – arduous, complicated and (dare I say) ridiculous install/authorization processes in the business. Period. And to make matters worse, you provide no phone support. News flash: Sometimes having a human being to speak to is the best way to resolve a problem. But if you’re not going to offer phone support, then has it ever occurred to you to maybe simplify this incredibly cumbersome install/authorization process?? There must be an easier way… one that actually works and doesn’t require hours or even days of back and forth emailing and forum-writing??

If my problem isn’t resolved immediately, then a refund – and a bloody apology – is the very least you all could do. This is beyond UNACCEPTABLE.

[FawkMe]

Same thing happened to me. Hey Toontrack, looks like this is a common issue that you need to fix asap. What are we supposed to do here??

[Author]

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