[Darcy Phillips]

I guess I also should have added that my stress is mitigated considerably by the fact that the downloaded part of the program sounds really fantastic. I am excited about working with the program! So thank you.

[Darcy Phillips]

I have to chime in here with some measure of agreement with the original post. Time is of the essence for me, and is the reason I chose the “buy download” method, even though it is more expensive for me than buying from a retailer. I did see that it was labeled as a “partial download,” but that isn’t a lot of information to go on. How partial? What is excluded? There is no way to know till after purchase.

However a bigger issue for me is the shipment information. I did not dig deeply enough into the faqs to learn that, even though the shipping is free, which is great, it is estimated at 7 to 10 business days(which I have to say caused me a bit of alarm) and not only do I not have the option of expediting that, I have no tracking number to know where the shipment is. I’m sure it will all work out, but as the customer I am used to having more control over these elements, especially with a client breathing down my neck.

I do love the idea of getting the software up and running immediately and being able to figure out the registration process etc., I think that’s a great idea. I just think there could be a bit more offered in terms of information and options. I’m sure it will all work out, but in retrospect it seems I would have been better off just ordering the boxed product from an online retailer.

Thanks! Darcy

[Author]

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