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[Damber_2]

All Ok now thanks – however, just an observation you may look at improving – the Product Manager defaults to the PC products I used to have but now I’ve switched to MAC – the instruction to select the tiny little button that says MAC PC could be clearer/bigger for people like me who may only login once a year and forget all of these things.

[Damber_2]

All Ok now thanks – however, just an observation you may look at improving – the Product Manager defaults to the PC products I used to have but now I’ve switched to MAC – the instruction to select the tiny little button that says MAC PC could be clearer/bigger for people like me who may only login once a year and forget all of these things. Thanks again.

[Damber_2]

Hi, this is really frustrating, I’ve had nothing for a whole day now…when attempting to load the installer fro TT369_EZX_Alt-Rock it comes up with error message Config File Error Could not read installer config file

Could someone please respond soon and help me out?

[Damber_2]

I have now downloaded it for MAC – how do I authorise?

[Damber_2]

John or Support, could you please advise me as to what I have to do from this point? (see picture-I’ve also attached a pic of the successful product download 32-bit)

All I got in the box was a fold out card with a serial number and instructions to download product manager and then ez drummer2. I’ve followed this twice now and EZ Drummer does nothing when I click on the desktop icon or click the app itself.

Shouldn’t it be loading straight up now? What else do I have to do? (My PC is Windows 7, has plenty of spare gb to load this and is a 32 bit processor)

[Damber_2]

Could someone let me know what I am to do at this point of the install?

I’ve downloaded Product Manager and downloaded exdrummer with all new updates etc.

What do I do now????

[Damber_2]

Would it be best if I try to reinstall?

Surely someone can answer me???

[Damber_2]

Anyone else able to provide help with this?

This is turning into a disaster purchase!

[Damber_2]

Hi John, Thanks for your help…
It’s the 32-bit and nothing happens when I click the desktop, startup tab or even the toontrack folder that was installed. Please see attached, is this what you require? (I’ve blanked out serial number and email for privacy)

[Author]

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