[Christian Vikingsson]

After 3 months and several failed attempts by the music store to locate my serial number, I gave up. Given the situation, it is not like I am going to order something else and start the process again.

Luthman has clearly not sorted out the online thing. Is there a way of buying the serials over the counter somewhere?

[Christian Vikingsson]

I absolutely agree.

After going to a hardcore concert last night I feel inspired to make some new, heavy songs. What would be perfect? Some MIDI packs with metal grooves. I was about to buy them, but then I remembered that I still don’t have the MIDI packs I ordered more than 5 weeks ago, so I probably won’t bother.

It is extra frustrating that it is not a technical issue, but one of policy. As a modern software consumer, I don’t want to deal with actors like Soundstore/Luthman for these kinds of small-file purchases. Since there is no physical delivery they are not adding any value, and are not needed.

Ok, enough ranting for one Friday afternoon. Have a good weekend, and then fix it.

[Christian Vikingsson]

Just letting you guys know — it has been most 5 weeks now and I STILL don’t have the midi pack I ordered from Soundstore.se….

I went and talked to the music shop (Sandberg Musik in Malmö) yesterday and they have not yet got the serial from Luthman. It is getting on pathetic now.

Had a quick look weather I could buy the midi packs from Thomann in Germany. No luck, as it seems as though they only sells the box products. The serials for the midi packs you are expected to buy directly online from your website. What is up with this strange deal with Luthman?

[Christian Vikingsson]

I just tried to purchase the Songwriter’s drumpack from soundstore.se.

When checking out, you get the option of either “picking up in store” or “ship (shipping costs added)”. There is no way of buying digitally directly on the site. In the hope of getting it digitally, I selected the latter and when clicking buy got a message that the order has been sent to my local music shop and that they will ship the package to me. Bummer…

Maybe Sandberg Musik in Malmö will send me a serial for your site, but I doubt it. So as far as I can tell, you cannot buy things digitally from soundstore.se. I had another look after unintentionally ordering the box, but I could not find any option for doing so….

Summary: Boo hoo – I just unintentionally bought a box for a very small data file and I have to pay for the shipping from the store that is very near to where I work 🙂

EDIT: Jens from the Sandberg Musik actually sent me an email telling me that since there was no shipping necessary since it is only a serial number. He will get send it to me as soon as he gets it from Luthman/Soundstore. Sure, it will still take me a while to get the products this way, but things turned out a little bit better than expected given the situation.

Love your products! I wish that it would have been a bit easier to buy them. Because of the wholesaler setup I need to deal with 3 different companies and wait at least a week for something that should be more or less instant. A bit like when buying add-ons for Addictive Drums… nudge nudge, wink wink, know what I mean?

[Author]

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