[cfedonczak]

Hello –
when I ran the installer I directed it to install on my E drive and the EZDrummer 3 program  was installed in my chosen directory. But the Core files have no such option that I could find and installed on the wrong drive.

1) Please confirm my understanding of your response: Your recommendation is to repeat the same process and hope for a better result.
2) what about the message in the product manager that said the core libraries were “Access Denied” – this occurred at the end of the core library download process before I moved anything.
3) also, it is not clear in your response if your installer allows the destination of the entire  installation to be directed to the drive I select or if I still have to move some of the files manually. Can you please clarify.

4) Can you provide documentation on the required directory structure and the way to inform your programs where the files are located?

thank you for your prompt response –

[cfedonczak]

Hello –

When I start EZDrummer 3, it says “No resources seem to be installed”.

When I first installed the core libraries, it took a long time, even over my 400Mbps network. Then, it said the download was complete, but “access denied”.

Since I wanted this on my E: Drive anyway, I searched the C drive until I found the installed libraries. I moved them to the destination I wanted in the first place, my E: drive.  I just need to know two things:

a) what should my E:\ToonTrack directory structure look like and

b) how do I tell EZDrummer 3 where files are located?

When I check the  Tunetrack Product Manager, it says my two products are installed (EZDrummer 3 and EXDrummer 3 core libraries).
However, when I check the “Details” for each, the Core Libraries show as “Installed” but the EZDrummer 3 says “Partly Installed, Standalone is not installed”

Recommended Product Improvement – Allow the customer to select the installation location at the start of the installation.  That’s kind of a no-brainer.

Operating system: Windows 11

[Author]

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