[Kevin Mulvihill]

I feel for you not-so. Definitely frustrating and completely unnecessary. Fortunately, there is a fix. Please click the link to my thread above. Shoot to the final entry from me where I sum up what I did. In this thread, there are 3 useful posts at the end before mine. 1 (from Brad) and 2 (from Olaf) are essentially the same but this worked for me. In the third thread, Olaf tells you where to go to tweak the config file. Wish you the best…

Operating system: macOS Ventura (13)

[Kevin Mulvihill]

Alright, I don’t think I was rude in the earlier post but I can see that no one from the company has replied. Help us people. Please.

1

Thanked by: Brian

[Kevin Mulvihill]

Lot of unhappy people on this thread. I’m also unhappy but I am on another thread: https://www.toontrack.com/forums/topic/i-cant-move-and-then-locate-my-ezdrummer-libraries-on-external-ssd/#post-3070842

It’s likely that the mess that pathing is in the Product Manager is the result of poor design decisions made during the earliest days of the company. And that’s OK, you got to get started somehow. What is distinctly unpleasant now though is that this has never been fixed. And I understand why… the Product Manager isn’t a profitable product. It’s just a necessary utility product. There’s nothing sexy or directly profitable about working on it.

But not working on it to make it meet the needs of your users is disrespectful to your user base. Some of the posts in this thread go back years. And the response has not been impressive.

Here’s all we need team: add a second path in Product Manager Preferences that points to the overarching directory for all Toontrack samples. The VSTs and program files can remain on the system drive, but we should have full flexibility to move the samples wherever we want and it shouldn’t be a hassle either. If we’re installing one of your products for the first time, prompt us to create this main directory for our samples. Later, if we decide to move stuff around (as many of us now need to), you allow us to make that change and then, because you already know where all our samples are stored, you simply copy them all to this new location. This is the kind of minimal but effective interface design users expect these days. You are not currently getting us there.

John, Olof, and others: you can fix this fairly easily. You know you can. All Toontrack needs is the real will to put your customer’s experience first.

Now is the time to fix this.

Please send this post to your CEO. If he’s still unwilling to fix this, then that is a message that all his customers need to hear.

Operating system: macOS Ventura (13)

1

Thanked by: Brian

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